Important Bulletins

Latest Updates on Patient Care Services

Ontario Plan to Resume Elective Surgeries & Procedures

On Thursday, May 7, the Ontario Government shared a framework for hospitals to assess and plan for gradually resuming postponed surgeries and procedures. At this time the plan is only a framework, and does not include dates or targets. Resuming scheduled care for patients is important and we recognize how difficult this has been for the community. Before any activity resumes, we need to ensure it is safe to do so. Trillium Health Partners is actively reviewing the province’s guidelines and, with our partners, will carefully plan the resumption of postponed surgeries and procedures in a way that best protects patients, staff and the community. We are committed to keeping our community updated and will share more information as it becomes available.


Trillium Health Partners builds temporary Pandemic Response Unit

Trillium Health Partners (THP) has started construction of a temporary Pandemic Response Unit on the grounds of Mississauga Hospital to be able to care for more patients in response to COVID-19. The modular unit is being assembled as part of THP’s COVID-19 Pandemic Response Plan to increase capacity for a potential influx of positive COVID-19 patients that is anticipated in the weeks ahead. Based on Public Health Ontario projections and the experience of others worldwide, THP is preparing over 1000 patient care spaces in the event they are required to care for the community.


Closure of Queensway Urgent Care

Queensway Health Centre’s Urgent Care Centre (UCC) has temporarily closed to maximize acute and critical care space across all THP sites. Patients requiring emergency care are being asked to go to their nearest Emergency Department or call 911.


Cancer Services at Queensway Health Centre temporarily moves to Credit Valley Hospital

As we continue to respond to the COVID-19 situation, Trillium Health Partners is making temporary changes to the location of cancer services to improve our patients’ care experience and create additional capacity.

Beginning April 13, 2020, the following out-patient services will be moving from Queensway Health Centre to the Carlo Fidani Peel Regional Cancer Centre at Credit Valley Hospital:

  • Chemotherapy Treatment
  • Palliative Care
  • Radiation Clinics
  • Medical Oncology Clinics

In addition, some diagnostic imaging appointments (like CT scans) will also move to Credit Valley Hospital. Patients will be contacted by phone prior to their appointments.

Patients will still be able to get medications from the Queensway Health Pharmacentre by calling 416-521-4111, Monday to Friday, 9 a.m. to 5 p.m. to order medications, and request delivery or curb-side pick-up.

Trillium Health Partners are fully committed to protecting our patients, our people and the community we serve.

If you have any questions or concerns about these changes, please call 416-521-4110 or contact Patient Relations at 905-848-7164 or patient.relations@thp.ca.


THP Pharmacentres Available by Phone Only

At this time, all Pharmacentres at Trillium Health Partners will be available by phone only.

We will be dispensing all medications, but with a commitment to physical distancing, we ask that you call to confirm your medication, process your payment and schedule your free delivery or curbside pickup.

Mississauga Hospital’s Pharmacentre:

Phone: 905-848-7599
Hours of Operation:  Monday-Friday, 9 a.m. - 5 p.m.

Credit Valley Hospital’s Guru Nanak Dev Pharmacentre:

Phone Number: 905-813-3970
Hours of Operation:  Monday-Friday, 9 a.m. - 6 p.m.

Queensway Health Centre’s Pharmacentre:

Phone Number: 416-521-4111
Hours of Operation:  Monday-Friday, 9 a.m. - 5 p.m.

Thank you for your patience and understanding during this unprecedented time.


To Our Diagnostic Imaging Patients and Providers:

Due to the COVID-19 pandemic, Trillium Health Partners is updating our Diagnostic Imaging Services to protect our patients and staff. For details, please visit Diagnostic Imaging page »


Designated Hospital Entrances

For your safety, patients are being asked to enter through designated entrances, which will be staffed by screeners who will conduct a short verbal health assessment survey. Please refer to the maps below for information on how to access our facilities: