Important Bulletins

Latest Updates on Patient Care Services

Latest update on rescheduling surgeries and procedures at Trillium Health Partners

As we see lower prevalence of COVID-19 in the community and fewer acute care cases in hospital, we have been steadily working to increase the volume of planned care on site, including surgeries and diagnostic imaging. Thank you to our community, physicians and patients for your support and patience as we provide care through this pandemic.

Our work to recover our services and meet the most time-sensitive needs of our patients is guided by the careful staged approach set out by Ontario Health. This approach balances the need to provide access to services with the delivery of safe care and prevention of the spread of COVID-19.

To our patients and health care providers – to learn more about how we are working to meet patient needs in Diagnostic Imaging, please click here.


Elective surgeries to resume June 29, 2020

Trillium Health Partners has received government approval to resume elective surgeries and diagnostic imaging services that were postponed due to COVID-19. Starting June 29, 2020 we will begin to address the backlog of procedures by slowly resuming surgeries that require a hospital stay and select outpatient surgeries. These surgeries include priority 4 cancer, time-sensitive non-cancer surgeries, and some paediatric cases. Patients will be prioritized based on priority and wait time standards set by the province. These patients are currently being notified.

We are taking a slow and measured approach to resuming surgeries to ensure we can meet the highest priority needs of the community. To receive approval THP demonstrated its ability to meet conditions set out by the government including an adequate supply of personal protective equipment and the ability to manage capacity in the event of an increase in cases of COVID-19.

We continue to take precautionary measures to keep our hospital community safe including appropriate use of personal protective equipment.


Ontario Plan to Resume Elective Surgeries & Procedures

On Thursday, May 7, the Ontario Government shared a framework for hospitals to assess and plan for gradually resuming postponed surgeries and procedures. At this time the plan is only a framework, and does not include dates or targets. Resuming scheduled care for patients is important and we recognize how difficult this has been for the community. Before any activity resumes, we need to ensure it is safe to do so. Trillium Health Partners is actively reviewing the province’s guidelines and, with our partners, will carefully plan the resumption of postponed surgeries and procedures in a way that best protects patients, staff and the community. We are committed to keeping our community updated and will share more information as it becomes available.


Trillium Health Partners builds temporary Pandemic Response Unit

Trillium Health Partners (THP) has started construction of a temporary Pandemic Response Unit on the grounds of Mississauga Hospital to be able to care for more patients in response to COVID-19. The modular unit is being assembled as part of THP’s COVID-19 Pandemic Response Plan to increase capacity for a potential influx of positive COVID-19 patients that is anticipated in the weeks ahead. Based on Public Health Ontario projections and the experience of others worldwide, THP is preparing over 1000 patient care spaces in the event they are required to care for the community.


Closure of Queensway Urgent Care

Queensway Health Centre’s Urgent Care Centre (UCC) has temporarily closed to maximize acute and critical care space across all THP sites. Patients requiring emergency care are being asked to go to their nearest Emergency Department or call 911.


Cancer Services at Queensway Health Centre temporarily moves to Credit Valley Hospital

As we continue to respond to the COVID-19 situation, Trillium Health Partners is making temporary changes to the location of cancer services to improve our patients’ care experience and create additional capacity.

Beginning April 13, 2020, the following out-patient services will be moving from Queensway Health Centre to the Carlo Fidani Peel Regional Cancer Centre at Credit Valley Hospital:

  • Chemotherapy Treatment
  • Palliative Care
  • Radiation Clinics
  • Medical Oncology Clinics

In addition, some diagnostic imaging appointments (like CT scans) will also move to Credit Valley Hospital. Patients will be contacted by phone prior to their appointments.

Patients will still be able to get medications from the Queensway Health Pharmacentre by calling 416-521-4111, Monday to Friday, 9 a.m. to 5 p.m. to order medications, and request delivery or curb-side pick-up.

Trillium Health Partners are fully committed to protecting our patients, our people and the community we serve.

If you have any questions or concerns about these changes, please call 416-521-4110 or contact Patient Relations at 905-848-7164 or patient.relations@thp.ca.


THP Pharmacentres Available by Phone Only

At this time, all Pharmacentres at Trillium Health Partners will be available by phone only.

We will be dispensing all medications, but with a commitment to physical distancing, we ask that you call to confirm your medication, process your payment and schedule your free delivery or curbside pickup.

Mississauga Hospital’s Pharmacentre:

Phone: 905-848-7599
Hours of Operation:  Monday-Friday, 9 a.m. - 5 p.m.

Credit Valley Hospital’s Guru Nanak Dev Pharmacentre:

Phone Number: 905-813-3970
Hours of Operation:  Monday-Friday, 9 a.m. - 6 p.m.

Queensway Health Centre’s Pharmacentre:

Phone Number: 416-521-4111
Hours of Operation:  Monday-Friday, 9 a.m. - 5 p.m.

Thank you for your patience and understanding during this unprecedented time.


To Our Diagnostic Imaging Patients and Providers:

Due to the COVID-19 pandemic, Trillium Health Partners is updating our Diagnostic Imaging Services to protect our patients and staff. For details, please visit Diagnostic Imaging page »


Designated Hospital Entrances

For your safety, patients are being asked to enter through designated entrances, which will be staffed by screeners who will conduct a short verbal health assessment survey. Please refer to the maps below for information on how to access our facilities: