Update to THP’s Visitor Policy

Thank you for your patience as we are working hard to find a balance between increasing family presence while also protecting our patients, staff and the community we serve from COVID-19. At this time, THP’s No Visitor Policy is still in effect, with exceptions listed below. This list will be updated on an ongoing basis to allow more visitors into the hospital in the safest way possible

Visiting Hours: 1 - 9 p.m
Visiting Time Duration: Maximum of 2 hours
PATIENTS CAN HAVE A MAXIMUM OF TWO DIFFERENT VISITORS OVER THE COURSE OF THEIR STAY. ONLY ONE VISITOR CAN VISIT PER DAY.
During Visits, Please Bring Patient’s Essential Belongings: this includes items such as eyeglasses, hearing aids, electronic devices, clothing and intimates. You will no longer need to give these items to patient relations.

Visitors must: Pass THP’s screening assessment, wear a mask at all times, wash or sanitize hands frequently, maintain a physical distance of 2 metres and remain at the patient’s bedside at all times.

  • Scheduled Visits: All visits must be scheduled in advance with the unit’s clinical team.
  • For more information on all programs and units that are currently allowing visitors, please visit the “Units Currently Allowing Visitors” header on this page.
  • Unit Outbreaks: Visitors are not permitted on the unit until the outbreak is declared over.
  • COVID-19 positive patients: Visitors are not permitted unless the patient is in critical condition or actively dying.
  • THP Appeals Process: If there are extenuating circumstances, patients or family members may submit an appeal for an exception to the current visitor guidelines. For more information, contact Patient Relations at (905) 848-7164 or Patient.Relations@thp.ca.

THP will closely monitor this approach for potential outbreaks and as a result, THP’s visiting guidelines may change. These changes could impact who qualifies as a visitor, length or frequency of visit and number of visitors allowed. We will continue to update the list above.

We understand that limiting visitor access has been difficult for both patients and loved ones, and we appreciate your continued patience as we work towards gradually opening for visitors in the safest way possible.

Visitors permitted to support the following patients Number of visitors permitted at THP
NICU patients and patients under 18 1 visitor
Women in labour and postpartum 1 visitor
Patients at the end of life who are actively dying 2 visitors and a Spiritual Leader
Patients who are in critical condition and unstable 1 visitor
Patients who are having high risk surgery 1 visitor permitted pre and post-surgery
Ambulatory Care Clinic patients requiring additional support for cognitive, language or mobility needs 1 visitor
Moir Family Centre Complex Continuing Care patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Reactivation Care Centre (Humber) patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Mississauga Hospital Units:  
Unit 3A Medicine patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
ICU patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 4B Medicine patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 4C Medicine patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 4D Medicine patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 2D-CSSU patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 2G-CCU patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit CSICU patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 3J NSSCU (Neuro) 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Credit Valley Hospital Units:  
Unit 0A patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
ICU patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 2B Medicine 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 2C Medicine patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 1B Medicine patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 1C Medicine patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 3G – CCU patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 3B Cardiology patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)

Each week, this list will be updated to allow more visitors.

If your loved one does not fall into a category above, you will not be able to visit at this time. However, you may submit an appeal for the decision to be reconsidered based on the circumstance. For more information, please contact Patient Relations at (905) 848-7164, or Patient.Relations@thp.ca.

As part of THP’s targeted, phased approach, changes to our visiting guidelines will be posted on our website on the “Visiting at THP & Connecting with Patients” page. The page includes  a list of all units and programs that are currently allowing visitors.

A visitor is defined broadly as any person who is entering the hospital to be physically present with a patient. Visitors may include, but are not limited to, family members, care partners, caregivers, support persons, and friends.

At this time, patients or the substitute decision-makers of incapable patients will identify two visitors who can visit the patient during their hospitalization.

Anyone who has the following signs or symptoms:

  • Fever, cough, difficulty breathing, difficulty swallowing, sore throat, runny nose, loss of taste or smell, nausea, vomiting, diarrhea;
  • Known or suspected COVID-19 positive and has not been cleared by Public Health;
  • Anyone who is a contact of a known COVID-19 positive person who has not been cleared by Public Health.

Essential belongings include items such as eyeglasses, hearing aids, phone/iPad and accessories, clothing and intimates and books or magazines for the patient; only food that does not require heating or refrigeration can be brought in; at the end of the visit any remaining food must be taken home.

If you have additional questions, please contact Patient Relations Office at (905) 848-7164 or Patient.Relations@thp.ca.

Yes, the hospital has taken  measures to ensure the safety and well-being of everyone during COVID-19, including:

  • Limiting the number of people who enter the hospital and are present at any given time
  • Screening visitors for symptoms at entrances;
  • Requiring use of  masks and appropriate personal protective equipment; and
  • Putting physical distancing measures in place.

Visitors must: pass screening for symptoms at the hospital’s entrance, wear a mask at all times, practice hand hygiene and physical distancing, and remain at the patient’s bedside at all times. Visiting common areas or other clinical areas is not permitted.

Visitors may wear their own masks when entering the hospital, but will be asked to replace it with a Level 1 mask. Visitors will be asked to wash their hands before putting on the mask. Masks must be kept on for the duration of the visit.

Increasing visitor access requires a thoughtful and gradual reintegration of visitors into the hospital. This phrased approach will allow us to increase or decrease visitor access in response to COVID-19 conditions.

We cannot predict how long the restrictions will be in place as our top priority is ensuring the safety of our patients, staff and the community.

No, visitors cannot substitute another person to take their place if they are not able to visit. Only the two identified visitors are allowed to visit.

THP continues to have a visitors’ appeals process in place for patients or families who are requesting an exception to the visitor policy. For more information on this, please contact Patient Relations at (905) 848-7164, or Patient.Relations@thp.ca

No, anyone with symptoms or who is currently COVID-19 positive should be self-isolating at home and should not visit the hospital. Symptoms will be screened at the hospital entrance and visitors that do not pass will be asked to leave the hospital.

We know that one of the most important relationships is the one between people and their families and friends. As a result, we have implemented a number of supports including free WiFi, phone and TV services, coordinating the delivery of basic need items such as clothes, cellphone, toothbrush and facilitating virtual visits with patients and family members through THP’s iPads.

The unit’s charge nurse or manager should be contacted if there is a request for a visitor under the age of 18. If permitted, the child will be counted towards the 2 visitor limit. Children under the age of 14 must be accompanied by an adult.

THP has a dedicated contact tracing team, who will contact visitors that may have been exposed to COVID-19. To facilitate contact tracing efforts, all visitors must sign-in before entering the unit.

Units are implementing a schedule to ensure that visiting times are scattered to allow for appropriate physical distancing to prevent the spread of illness and ensure the safety of patients, staff and the community.

Providing patients and visitors with masks is an additional precaution THP is taking to ensure patients, staff and professional staff are protected.

Thank you for your patience and understanding as we respond to COVID-19.

During COVID-19 patients are being asked to enter through designated entrances, which will be staffed by screeners who will conduct a short verbal health assessment survey. Please refer to the maps below for information on how to access our facilities:

Please note that the Mississauga Hospital's south-east parking lot has re-opened for patients and visitors. The lot can be accessed from Bronte College Ct. For more information on patient and visitor parking across all sites at THP, please click here for parking maps.

We know that one of the most important relationships is the one between people and their families and friends. We offer the following support to help patients stay connected with their loved ones:

Wi-Fi

Please note: access may sometimes be limited due to high volume of users. Please select “THP_Patient_WiFi” from network settings.

TV & Phone

Please use these free services where available.

Staying in Touch

Patients can stay in touch with friends and families through their own personal devices or bedside phones (where available) which are now free of charge. To contact a patient in hospital please call:

  • Mississauga Hospital 905.848.7100
  • Credit Valley Hospital 905.813.2200

If a patient does not have access to a personal device or bedside phone, other arrangements may be available through Patient Relations: 905.848.7164, Patient.Relations@thp.ca.

Bedside Basics

If a patient needs something from home like clothes, toothbrush or cellphone, talk to your care team to coordinate.

Thank you for your patience and understanding as we respond to COVID-19.