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The 2019 Novel Coronavirus (COVID-19)

Click to open PDF document - COVID-19 Pandemic Response Action Plan  

THP announces additional actions under COVID-19 Pandemic Response Plan [News release »]

Read THP’s Pandemic Response Plan in detail »

How can I help?

Today we face an unprecedented health crisis, and Trillium Health Partners needs your help to respond to COVID-19 as it unfolds in real time.

Donate PPE:

  • If you or your company can donate masks, gloves, gowns, hand sanitizer and/or disinfectant wipes, please visit   

How else can I help?

Update on Gift Giving to Patients

To our patients’ friends and family,

We understand this may be a special time of year for you and your loved ones. Due to infection prevention measures during COVID-19, THP does not currently accept gifts for patients. However, we do accept essential belongings for patients. Please contact Patient Relations at 905-848-7164 to arrange a drop off.

Thank you for your patience and understanding during this unprecedented time.

Providing patients and essential visitors with masks is an additional precaution THP is taking to ensure patients, staff and professional staff are protected.

Thank you for your patience and understanding as we respond to COVID-19.

Temporary update to THP’s visitor policy: THP is no longer accepting visitors at any of our sites.

Visitor restrictions and designated entrances

In response to the evolving situation around COVID-19, and with information from Ontario’s Chief Medical Officer of Health, we are taking additional precautions to safeguard the health and safety of all. Effective Friday, March 20, 2020 at 10 p.m. visitors will no longer be permitted at any of our sites. Limited exceptions will be granted for visitors supporting patients who are:

  • At end of life;
  • Critically ill;
  • Under the age of 18; or,
  • Women in the birthing suites

In order to provide safe, high-quality care, we must reduce the transmission of illness as best we can to protect all patients, including those most vulnerable and at risk. We will continue to re-evaluate our infection prevention and control measures and make changes as necessary.

In addition, patients are being asked to enter through designated entrances, which will be staffed by screeners who will conduct a short verbal health assessment survey. Please refer to the maps below for information on how to access our facilities:

Helping You Stay Connected

We know that one of the most important relationships is the one between people and their families and friends.
We offer the following to help you stay connected:


Please note: access may sometimes be limited due to high volume of users. Please select “THP_Patient_WiFi” from network settings.

TV & Phone

Please use these free services where available.

Staying in Touch

If you need assistance to contact family or friends, talk to your care team.

Bedside Basics

If you need something from
home like clothes, toothbrush or
cellphone, talk to your care team
to coordinate.

Thank you for your patience and understanding as we respond to COVID-19.

COVID-19 Update on Elective Surgeries

Following the directive of the Ministry of Health, Ontario Hospital Association and the province’s Chief Medical Officer of Health, Trillium Health Partners postponed elective surgeries beginning March 17. Given the evolving situation of COVID-19, THP will continue to postpone all elective surgeries.

Patients are currently being notified and we will be reassessing this timeframe as needed. We will continue to perform urgent, emergency and oncology surgeries.

These measures will help to decrease the flow of patients into the hospital and increase capacity and resources as we respond to the COVID-19 pandemic.

We thank all of our community members for their patience and understanding as we work to curb the transmission of this virus.

THP Pharmacentres Available by Phone Only

At this time, all Pharmacentres at Trillium Health Partners will be available by phone only.

We will be dispensing all medications, but with a commitment to physical distancing, we ask that you call to confirm your medication, process your payment and schedule your free delivery or curbside pickup.

Mississauga Hospital’s Pharmacentre:
Phone: 905-848-7599
Hours of Operation:  Monday-Friday, 9 a.m. - 5 p.m.

Credit Valley Hospital’s Guru Nanak Dev Pharmacentre:
Phone Number: 905-813-3970
Hours of Operation:  Monday-Friday, 9 a.m. - 6 p.m.

Queensway Health Centre’s Pharmacentre:
Phone Number: 416-521-4111
Hours of Operation:  Monday-Friday, 9 a.m. - 5 p.m.

Thank you for your patience and understanding during this unprecedented time.

To Our Diagnostic Imaging Patients and Providers:

Due to the COVID-19 pandemic, Trillium Health Partners is updating our Diagnostic Imaging Services to protect our patients and staff. For details, please visit Diagnostic Imaging page »

COVID-19: When testing is required

Testing is NOT required if:

  • No symptoms are present. Please continue to self-monitor and practice good hand hygiene and social distancing.
  • No symptoms are present even if you’ve traveled outside of Canada. Please continue to self-monitor, self-isolate and practice good hand hygiene and social distancing.

Testing MAY be required if:

  • You’re experiencing a Fever, sore throat or shortness of breath and coughing. Please self-isolate and inform your family doctor or Public Health.

Based on further assessment, you may be referred to a COVID-19 Assessment Centre.

In the case of an emergency, please visit your nearest Emergency Department.

For additional information, visit:

THP’s COVID-19 Assessment Centres

As part of our continued efforts to effectively respond COVID-19, Trillium Health Partners (THP) has now opened COVID-19 Assessment Centres (Assessment Centre) at Mississauga Hospital and Credit Valley Hospital to assess patients for the virus strain. Having this designated clinical space will help reduce the risk of spreading the illness, improve patient flow in the Emergency Department and enhance capacity across the hospital.

If you have additional questions about COVID-19, visit Peel Public Health’s Website at If the case is an emergency, people are encouraged to go directly to the Emergency.

COVID-19 Assessment Centres – Location and hours of operation
Mississauga Hospital – Clinical Administrative Building – 15 Bronte College Court – Hours:  8:00a.m. – 8:00 p.m.Credit Valley Hospital – Valley House – 2200 Erin Mills Parkway – Hours:  8:00a.m. – 8:00 p.m.

Patients are only accepted by referral through Emergency Department.


COVID-19 cases at THP


as of May 11, 2020 10:30 a.m. (updated once daily)


Number of individuals who have received a positive COVID-19 diagnosis at THP 1274
Number of confirmed COVID-19 patients in hospital 111
                           Inpatient – other 92
                           Inpatient – critical care 19
Number of COVID-19 patients discharged   111