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 Visitor Information

Family Support and Visiting

Welcome to Trillium Health Partners. For the comfort and safety of our patients, please read and follow the guidelines listed. For more information, please explore the links on this page.

Visitor Guidelines

Infection Prevention and Control

Hospital Services

Parking Information

Hospital Maps

Accessibility for Patients and Visitors

What You Need to Know About Hospital Emergency Codes

Visiting at Trillium Health Partners

We know how important it is for our patients to have family members and loved ones involved in their care and recovery while in hospital. Family members are welcome to visit patients at any time, based on the condition, care needs and expressed wishes of patients.

Washing your hands

Hand washing is very important, and the most effective way to prevent the spread of illness from one person to another. Before visiting the hospital, please clean your hands. During your visit, please use the hand sanitizer provided at the hand cleaning stations located throughout the hospital.

For the safety of our patients, we ask that you do not visit the hospital if you fell unwell or have any of the following symptoms:

  • Flu-like or respiratory illness including: cough, sore throat, shortness of breath, runny nose, chills, and/or fever within the last 24 hours
  • Diarrhea
  • Vomiting
  • Chicken pox, shingles, measles or mumps
  • Infectious rashes or infections

If you have any of these symptoms, please see your doctor and/or delay your visit until the symptoms have gone.

General Guidelines for all Visitors

  • Visiting is based on the condition, care needs and expressed wishes of each patient. For this reason, visiting may vary between patients and from one day to the next. Please check with the patient and care team about preferred visiting times.
  • Visiting may be interrupted to provide appropriate patient care and may be restricted to protect the privacy rights of other patients or to maintain safety.
  • Please coordinate your visit times with other family members & friends to ensure your loved ones have a healthy care environment. In cases when this is not possible, please use the waiting areas or common areas of the hospital (i.e. Cafeteria) to avoid overcrowding the patient care areas.
  • Children are welcomed and should be supervised by an adult who is not the patient.
  • Hand washing is very important. During your visit please use the hand sanitizer provided at the hand washing stations located throughout the hospital.
  • Please wear fragrance-free deodorant, lotion, aftershave and hair products while at the hospital, and please do not wear perfume or cologne.

Visiting a patient during the overnight hours

10 p.m. to 6 a.m.

Enter through the Emergency Department

All family members supporting a patient between the overnight hours of 10 p.m. and 6 a.m. will enter and exit the hospital through the Emergency Department. All other entrances are closed during this time.

Check-in at the Unit

Please let someone at the nursing station know that you are here to see a patient on the unit.

Quiet Hours
10 p.m. – 6 a.m.

Please respect the needs of our patients to have a quiet, restful environment for healing by minimizing noise through the evening hours.

Visiting at Queensway Health Centre
Moir Family Centre for Complex Continuing Care

Evening Hours: 10 p.m. – 6 a.m.


  • Visiting after 10:00 p.m.
  • Park in the CCC designated parking lot
  • Call security to open the McCall North Entrance
    Security 905 848-7678
  • Enter the McCall North Entrance and proceed to CCC


  • If you are returning via Wheel Trans or Trans Help after 10:00 p.m. you will have to contact security to open the Urgent Care Center doors
    Security 905 848-7678

Hospital Visiting Tips

  • Keep your visits short…no more than 15 minutes at a time because that length of time will be enough to tire the patient.
  • Limit visitors to two at a time to ensure that the patient and others in the room or on the nursing unit, are not overwhelmed by too much company and too much noise.
  • Friends and family should monitor the number and frequency of visits so that the patient is able to get enough rest. Designate one or two people to visit on behalf of the family and friends.
  • Children are the responsibility of the visitor not the nurses on the unit. Remember, children become bored very quickly. It's much better to have the child send their get well message with the designated visitor.
  • Pocket Talkers are available for individuals who are hard of hearing. Language interpretation services can also be arranged. Please let hospital staff know if you have a specific need.
  • Floral arrangements or fruit baskets may not be appropriate for certain patients. Have the designated visitor check with the nurse.
  • Latex balloons and products are not permitted in the hospital due to possible latex allergies.
  • If you visit when the physician or other health care professionals are with the patient, please excuse yourself.