Talk Trillium - Partnering for Patients

Talk Trillium - Season 2, Episode 8

Host:
Patti Cochrane, Senior Vice President and Chief Innovation Officer at Trillium Health Partners
Show guests:
Joanne Chen, Manager, Seniors’ Services and Primary Care
Josie DiPlacito, Social Worker, Regional Geriatric Medical Outreach
Sandra Gagnon, Senior Lead, Health System Development and Community Engagement, Mississauga Halton Local Health Integration Network
Kevin Hesketh, Physiotherapist Assistant and Occupational Therapist Assistant
Christine Marshall, Occupational Therapist, Neeta Gupta, Speech Language Pathologist
Erin Larson, Physiotherapist, General Medicine, Pain Assessment and Management Champion the innovation “Social Meal Group”
John Choi supervisor Clinical Services, Peel Children’s Centre
Dr. Johnathan Beard, Pamela Freitas, Clinical Lead Child/Adolescent Mental Health
Terri Marques, Manager, Mental Health Ambulatory Care Services Trillium Health Partners about Youth and Adolescent Mental Health Services
Segments:
Patti interviews Joanne Chen, Manager, Seniors’ Services and Primary Care, Trillium Health Partners, Josie DiPlacito, Social Worker, Regional Geriatric Medical Outreach, Trillium Health Partners and Sandra Gagnon, Senior Lead, Health System Development and Community Engagement, Mississauga Halton Local Health Integration Network about keeping seniors healthy in the community. 
Patti interviews Kevin Hesketh, Physiotherapist Assistant and Occupational Therapist Assistant, Christine Marshall, Occupational Therapist , Neeta Gupta, Speech Language Pathologist and 
Erin Larson, Physiotherapist, General Medicine, Pain Assessment and Management Champion the innovation “Social Meal Group”.
Patti interviews John Choi supervisor Clinical Services, Peel Children’s Centre, Dr. Johnathan Beard, Pamela Freitas, Clinical Lead Child/Adolescent Mental Health and Terri Marques, Manager, Mental Health Ambulatory Care Services Trillium Health Partners about Youth and Adolescent Mental Health Services and how to ensure youth are getting the right care, in the right place at the right time.
Faces of Trillium:
Meet Our Team Members and Learn About What They Do!
A special tour inside the 24 Hour Laboratory at Credit Valley Hospital, where we will see blood sample being taken from a patient and follow it through the lab to learn about how blood is tested and what it is tested for.
Michelle West, a Lab Technologist with Trillium Health Partners, who will tell us about working in the lab and her passion for health care.
Community Q&A:
What should I bring with me to the pharmacy in order to get my prescription filled?
 How can I stay active at work when I sit at my desk for most of the day?
 What are some strategies to improve my work-life balance?

Talk Trillium - Season 2, Episode 7

Host:
Patti Cochrane, Senior Vice President and Chief Innovation Officer at Trillium Health Partners
Show guests:
Dr. Dante Morra, Chief of Medical Staff
Kathryn Hayward-Murray, SVP, Patient Care Services
Christine Dias, Clinical Nurse Specialist in Geriatric Emergency Management
Dr. Craig McFadyen, Regional Vice President, Cancer Care Ontario for the MHCW Regional Cancer program, Chief & Medical Director, Oncology
Sandy Beckett, BA, BSc(PT), MHSM, Director, Outpatient Medicine & Regional Chronic Kidney Disease Program
Rick MacBean, Renal Patient
Segments:
Dr. Dante Morra and Kathryn Hayward-Murray discuss what patient-centred care means
Christine Dias, Clinical Nurse Specialist in Geriatric Emergency Management about the importance of the “Eat in a Seat” program.
Dr. Craig McFadyen, Regional Vice President, Cancer Care Ontario for the MHCW Regional Cancer program, Chief & Medical Director, Oncology, Trillium Health Partners, Sandy Beckett, BA, BSc(PT), MHSM, Director, Outpatient Medicine & Regional Chronic Kidney Disease Program and Rick MacBean, Renal Patient to talk about some of the innovative programs THP uses to create patient centred care.
Faces of Trillium:
Meet Our Team Members and Learn About What They Do!
Kim Green, a Patient Flow Coordinator at the Mississauga Hospital.
Michelle Buma, a Linen and Mail Attendant at the Queensway Health Centre.
Community Q&A:
What is “advance care planning” and why is it important? 
 I’m feeling nervous about returning home after hospitalization. What are some things I can do to feel more confident as get I get ready to transition home?

Today, we take a look at how our hospital is working to create a new kind of health care for a healthier community
Show guests:
Dr. Walter Wodchis, The distribution of health care expenditures, who are the high users and how can we better design care to address the needs of patients
Elena Holt, Program Director, Cardiac Health, THP
Chandra Persaud-Bacchus, Nurse Practitioner, Cardiopulmonary, THP
Rheta Fanizza, President, St. Elizabeth
Helene Lacroix VP, Nursing, Home Support and Transitions, St. Elizabeth.
Michelle Draper, Director of Flow, Operations & Patient Registration, THP
Dr. Seema Marwaha, General Internist at THP
Ryan Gostlow, Social Worker, THP
Nadia Bertolo, Social Worker talk about Planning for Discharge
Eric Post, Retail Pharmacy Manager at the Credit Valley Hospital
Steve Celetti, Clinical Pharmacist here at Trillium who works with patients and their health care team throughout their stay at the hospital
Segments:
Dr. Walter Wodchis. The distribution of health care expenditures, who are the high users and how can we better design care to address the needs of patients.
Elena Holt, Program Director, Cardiac Health, THP; Chandra Persaud-Bacchus, Nurse Practitioner, Cardiopulmonary, THP; Rheta Fanizza, President, St. Elizabeth; Helene Lacroix, VP, Nursing, Home Support and Transitions, St. Elizabeth. Trillium Health Partners and St. Elizabeth’s discuss their partnership to provide hospital-to-home care for cardiac patients.
Michelle Draper, Director of Flow, Operations & Patient Registration, THP; Dr. Seema Marwaha, General Internist at THP; Ryan Gostlow, Social Worker, THP and Nadia Bertolo, Social Worker talk about Planning for Discharge.
Faces of Trillium:
Meet Our Team Members and Learn About What They Do!
Eric Post who is the Retail Pharmacy Manager at the Credit Valley Hospital. Eric will tell us about the services provided at the retail pharmacy. 
Steve Celetti, a Clinical Pharmacist here at Trillium who works with patients and their health care team throughout their stay at the hospital.
Community Q&A:
How do you work with government partners when planning a new hospital development?
How do you plan for patient safety when there is construction work going on in the hospital?
How is supplying electricity to a hospital different from other facilities?

Today, join us as we talk about the Healthy City Stewardship Centre and the many ways it is advancing health within our community. The HCSC committee talks to Patti about their interdisciplinary approach toward community healthcare where health initiatives are priorities for all city sectors; including trade, regional police, United Way and youth services.
Show guests:
Michelle DiEmanuele, President and CEO of the Trillium Health Partners
David Wocjik, President and CEO, Mississauga Board of Trade
Shelley White, CEO, President and CEO, United Way of Peel Region
Jennifer Evans, Chief, Peel Regional Police
Sachin Doshi, member, HCSC Youth Advisory Council
Segments:
Michelle DiEmanuele Talks About Healthcare, Community & HCSC
Hear From Members of the Healthy City Stewardship Centre
HCSC Is Addressing Youth Unemployment
Faces of Trillium:
Meet Our Team Members and Learn About What They Do!
Peter Scholefield, Volunteer, Trillium Health Partners 
Jennie Brown, Volunteer, Trillium Health Partners
Rob Gilroy, Volunteer, Trillium Health Partners
Community Q&A:
What are my options for care if I get sick after hours?
How should I decide whether to go to the Emergency Department or an Urgent Care Centre?
What is the Urgent Care Centre at the Queensway Health Centre?
How is the Urgent Care Centre different from a Walk-In Clinic?
In what order are your patients treated at the Urgent Care Centre?
What are some ways I can prepare my family to stay healthy during the holidays?
Where can I get my flu shot this winter?
Why is there so much construction at Credit Valley Hospital?

Today, join us as we talk about our commitment to an excellent patient experience. We’re talking to Patient Relations and the Family Partnership Council about the programs and resources we have for our patients and their families, and how open communication between our patients and allied health teams is the best way to ensure we provide the greatest care possible.
Segments & Guests
Patient Declaration of Values and the Patient and Family Partnership Council
Sandy Dayes, Manager, Patient Relations
Ratna and Anil Tailor, Committee Members, Patient and Family Advisory Council
Innovation: Senior and Adult Mental Health Murals
Jaquii Anderson, Manager, Inpatient Adult Mental Health
Rene Turner, Manager, Seniors Mental Health
The Importance of an Exceptional Patient Experience
Robin Horodyski, Director, Medical Device Reprocessing
Jean Truss, Donor and Volunteer
Faces of Trillium: Meet Our Team Members and Learn About What They Do!
Spiritual Care at THP:
Jeff Brown, Hospital Chaplain, Mississauga Hospital
Patient Focused Meal Planning and Nutrition:
Ann Hill, Team Lead, Diet and Nutrition Tech
Community Q & A:
What do midwives do?
Do you have to have a home birth if you use a midwife?
How do hospitals and midwives work together?
If you’re planning a home birth can you still go to the hospital?
Can a midwife discharge their clients?
What kind of post-partum care do midwives provide?
How can I help my child prepare for a hospital procedure?
What is the role of a Child Life Specialist?
How does play help children cope when they are sick or in the hospital?
How can my child readjust to their normal life and school after a hospital stay?
My child is terrified of needles. How ca I help reduce their fears?

We talk about how Trillium Health Partners is partnering with others to ensure that our community's got access to healthcare when they need it.
Show guests:
Michelle DiEmanuele, President and CEO of the Trillium Health Partners
Charles Souza, Ontario's Finance Minister and MPP for Mississauga South
David Longley, Associate Vice President of Facilities and Planning, Trillium Health Partners
Chris Carson, Associate Vice President of Communications and Partnerships, Trillium Health Partners
Dr. Milan Patel, Respirologist
Karen Beaton, Quality Facilitator
Community Q&A:
How do nurses in the Emergency Department determine who needs to be treated first?
How does the triage nurse get enough information about my condition when the assessment is so quick?
What are the levels of triage and what do they mean?
Why do I have to wait when I go to the Emergency Department?
What should I bring when I come to the Emergency Department?
Where does the money I pay for parking go?
Why is it sometimes hard to find parking at the hospital?
What are my options for travelling between Trillium Health Partners' 3 hospital sites?
What options do I have for payment if I had to come to the hospital frequently for treatment?

Encouraging and monitoring quality of care at Trillium and how we advance safety culture
Show guests:
Tara McCarville, Vice President of Quality, Trillium Health Partners
Dr. Amir Ginzburg, Chief of Quality at Trillium Health Partners
We're talking about importance of cancer screening - trying to prevent cancers or catch them at a very early age.
(how do you actually get screened in Ontario and common misconceptions):
Kayle McMillen - Health Promotion Coordinator for the Integrated Cancer Screening team with the Mississauga Halton Central West Regional Cancer Program
What the role of pharmacy is at Trillium, importance of quality improvement and monitoring. Ensuring quality and safety for both lab results and our drug administration programs:
Angela Jackson-Lee, Director of our Lab and Genetics,
Allan Mills, Director of our Pharmacy
Faces of Trillium:
Jackie Nugent, Infection Prevention and Control Practitioner
importance of hand hygiene and how she and her team work to prevent the spread of infectious diseases at Trillium Health Partners.
Maria MacDonald - Patient Services representative explains her responsibility for ensuring patient rooms are as clean as possible and how she tries to brighten their days while she performs her cleaning duties.
Community Q&A:
If I have a questions about my surgery, where is the best place to get answers?
What should I do if I have a concern or complaint during my stay at the hospital?
Who will help me if I go to Patient Relations department?
What are some tips for ensuring the best communication between me and my health care team?
What should I consider when visiting hospital?
What is the best way to prevent hospital infections?

Healthy City Stewardship Centre and the many ways it is advancing health within our community. The HCSC committee talks to Patti about their interdisciplinary approach toward community healthcare where health initiatives are priorities for all city sectors; including trade, regional police, United Way and youth services.
Show guests:
Michelle DiEmanuele, President and CEO, Trillium Health Partners
David Wocjik, President and CEO, Mississauga Board of Trade
Shelley White, CEO, President and CEO, United Way of Peel Region
Jennifer Evans, Chief, Peel Regional Police
Sachin Doshi, member, HCSC Youth Advisory Council
Segments:
Michelle DiEmanuele Talks About Healthcare, Community & HCSC 
Hear From Members of the Healthy City Stewardship Centre
HCSC Is Addressing Youth Unemployment
Faces of Trillium: Meet Our Team Members and Learn About What They Do!
Peter Scholefield, Volunteer, Trillium Health Partners 
Jennie Brown, Volunteer, Trillium Health Partners
Rob Gilroy, Volunteer, Trillium Health Partners
Community Q & A:
What are my options for care if I get sick after hours?
How should I decide whether to go to the Emergency Department or an Urgent Care Centre?
What is the Urgent Care Centre at the Queensway Health Centre?
How is the Urgent Care Centre different from a Walk-In Clinic?
In what order are your patients treated at the Urgent Care Centre?
What are some ways I can prepare my family to stay healthy during the holidays?
Where can I get my flu shot this winter?
Why is there so much construction at Credit Valley Hospital?

Institute for Better Health launched in January 2014. It is focused on actually improving health within a population.
We became a teaching hospital in 2011 - learn more about the unique role of this Mississauga campus.
How we are providing great medical learners experience.
Our research is focusing on changing the operations and the flow, and how hospitals in regions work and innovating around that.
Most important research right now is actually how do we design healthcare, How do we deliver it in new ways, How do we use technology.
That type of research is called health services research, or implementation science.
There are 54 students each year at the Mississauga Academy of Medicine.
Medical learners benefit from great learning experience at Trillium Health Partners.Ministry of Health, as part of their innovations came up with this idea of Health Links: It's about cross-sectoral collaboration, so that we're not just looking at an experience of care, not just an episode, but the whole journey across the system, both inside and outside the hospital.
Show guests:
Dr. Dante Morra - Chief of Staff for Trillium Health Partners.
Dr. Pamela Coates - Medical Academy director for the Mississauga Academy of Medicine at the University of Toronto.
Dr. Ian Zenlea - Paediatric Endocrinologist at Trillium Health Partners
Dr. Marilyn Knox - President of the Institute for Better Health
Dr. Amir Ginzburg - Specialist in Internal Medicine and the Chief Medical Person in charge of quality.
Patti Cochrane - Chief Innovation Officer and Senior Clinical Strategist at Trillium Health Partners.

See how Trillium Health Partners is constantly seeking to improve the quality of care that we deliver, through adopting high quality standards, or best practices.
Learn more about our initiative for best practice spotlight organization (BPSO).
Best practice guidelines that we're implementing at Trillium Health Partners are smoking cessation, developing and sustaining leadership, falls prevention, assessment and management of pain, prevention in foot ulcers in patients with diabetes, and breastfeeding.
Show guests:
Kathryn Hayward-Murray - Vice President for Patient Services and our Chief Nursing Executive.
Christina Zettler - manager of our professional practice and BPSO (best practice spotlight organization) lead
Shelly Petruskavich - manager of our professional practice
Kamalpreet Bhutta - registered nurse
Cristina Boghossian-Bairos - new mom
Heather Nutbeam, - patient
Rob Renton - clinical educator in our Medicine Program
Fiona Ryan - Registered Nurse
Priti Patel - manager of smoking cessation, primary care and seniors' health at Trillium Health Partners
Robin Pohl - cardiovascular rehab tech and also the smoking cessation champion

In this episode, we talk about all the kinds of diseases that are related to heart disease, how we treat heart attacks, our cardiac surgery program, and cardiac rehab.
Find out about diagnostic tests that we use to evaluate how healthy the heart is, and what are some of the biggest risk factors for cardiac disease.
We mention some of the important members of the healthcare team.
Our STEMI program has best times that are reported for this program, which means that people are really benefiting and they are having much smaller heart attacks, they recover more, and have much fewer ongoing problems.
See how cardiac rehab is helping patients grow comfortable with becoming more active again.
Show guests:
Dr. Manish Maingi - Chief and Medical Director for our Cardiac Health Program at the Trillium Health Partners
Elena Holt - Director for our Cardiac Health Program at the Trillium Health Partners
Dr. Randy Watson - cardiologist interventionalist
Cathy Walsh - nurse practitioner with Cardiac Surgery Program
David Burns - Healing Hearts volunteer and former patient
Sheila Rizza - nurse practitioner in our Heart Failure Program
Dr. Jano Nikhil - cardiologist specializing in heart failure
Leila Rahafrouz - former patient at Trillium Health Partners
Dana Jackson - clinical manager in our Cardiac Program
Mary Lou Deane - nurse practitioner

Today, we look at delivery of healthcare with additional focus on chronic kidney disease, chronic obstructive pulmonary disease (COPD) and diabetes.
New kind of healthcare for a healthier community - we want to improve health in the community and help coordinate and redesign
how we deliver care.
Show guests:
Dr. Dante Morra - chief of staff for Trillium Health Partners
Dr. David Perkins - medical director of our regional CKD program
Sandy Beckett - director of medical outpatients as well as our regional CKD program
Ron Miles - patient living with chronic kidney disease
Dr. Frank Ritacca - respirologist and our division head for Respirology at Trillium Health Partners
Marni Wagner - RN and educator for the COPD program at Trillium Health Partners
Stacey Horodezny - manager for diabetes and has been a guru in diabetes across Canada for about 20 years now
Dr. David Daien - director of primary care for Trillium Health Partners
Mary-Lynn Peters - nurse practitioner with our seniors' program

At Trillium Health Partners, we know we need to plan for the future if we are going to improve access to the high-quality care our patients expect of us and to meet their needs now and into the future. It means we need to do things differently. We need a new kind of health care for a healthier community.
We'd like to share with you how we are planning to deliver on our promise of a new kind of health care.
Featuring:
Michelle DiEmanuele - President and CEO, Trillium Health Partners
Dr. Eric Letovsky - chief of the emergency program at Trillium Health Partners
Melissa Merson- emergency nurse at Trillium Health Partners
Germaine Subnaik - RN at Trillium Health Partners
Dr. Manish Maingi - Chief of Cardiac Health at Trillium Health Partners
Dr. Craig McFadyen - Regional Vice President of the cancer program and the Chief of Oncology at Trillium Health Partners
Dr. Barbara Clive - medical director of senior services and division head of geriatrics at Trillium Health Partners
Bill MacLeod - CEO of the Mississauga Halton LHIN

How to recognise mental health disorder, who can give you context or a perspective.
What are the common types of mental health illnesses.
How to get support and get better.
What we do at Trillium Health Partners and what services are available out inthe community.
Learn more about Medical Psychiatry Alliance, S.T.A.R.T. Program, TAY Program (Transitional Age Youth Program), Tangerine Walk-In, Concurrent Disorders Program, Autistic Spectrum Disorder Clinic, Eating Disorder Clinic, urgent care pediatric mental health clinic and more.
Mapping the Mental Health System in Peel Region: Challenges and Opportunities.
Show guests:
Cara Vaccarino - Program Director for Mental Health at Trillium Health Partners.
Dr. Rose Geist - Program Chief and Director of the Mental Health Program at Trillium Health Partners.
Anita Stellinga - VP of Community Investment, United Way of Peel
Danusia Gronkowski - Occupational Therapist at Trillium Health Partners
Jennifer Jones - volunteer with the S.T.A.R.T. Program
Dr. Jonathan Beard - Director for the Child and Adolescent Program at Trillium Health Partners
Linda Lee-Berkowitz - Director of Clinical Services for Peel Children's Centre

Today we will talk about the Trillium Health Partners Foundation.
Foundation's mission is to inspire the community to support a new kind of healthcare for a healthier community. Foundation is playing significant role in the fundraising aspect.
Show guests:
Michele Darling - Board Chair, Trillium Health Partners Foundation
Steve Hoscheit - President and CEO, Trillium Health Partners Foundation
Dr. Rose Geist - Director of the Medical Psychiatry Alliance and Chief of the Mental Health Program at Trillium Health Partners
Dr. Eric Letovsky - Chief of the Emergency Department for the Trillium Health Partners
Meaghan Stovel McKnight - Senior Vice President and Chief Operating Officer for the Trillium Health Partners Foundation.
Donors: Angie Sandow, Nicola Rose, Mercedes Fong, and Gabbie and Garitt Marno.

Today, we speak about our biggest and most dedicated community partners: our volunteers at Trillium Health Partners.
Show guests:
Deb Folkes - Director of Volunteer Services
Volunteers at Trillium Health Partners: June Bennett, Manny Bernardo, Catheryn Devlin, Ravi Chawla and Sachin Doshi
Vicky Dorosch and her pet dog, Mackey - pet therapy program
Ray Applebaum - CEO of Peel Senior Link

Today we'll be talking about cancer, the programs and services that we offer across all three of our sites, and how we partner with our patients through their cancer journey.
Show guests:
Dr. Craig McFadyen - Vice President of the Cancer Program at Trillium Health Partners, Chief and Medical, Director, Cancer Program, Regional Vice President Cancer Care Ontario
Sarah Etheridge - Regional Director of the Cancer Program
Maria Rugg - Manager of supportive care and psychosocial oncology
Ricci Charette and Karen MacNeil - patient and family advisory council
Ray Applebaum - CEO of Peel Senior Link
Jane Craik - interim manager of the integrated cancer screening
Kayle McMillen - health promotions coordinator

On this show we'll be focusing our discussion on the seniors' population, and the services and programs we have both within our organization and in our community to assist seniors.
Show guests:
Dr. Paul Philbrook - family physician and Medical Director Chief of Primary Care Rehab, Complex Continuing Care, and Senior Services at Trillium Health Partners.
Priti Patel - expert lead in Seniors' Services at Trillium Health Partners
Laura Robbs - clinical nurse specialist within Seniors' Services at Trillium Health Partners
Brandi Deimling - business development coordinator, Alzheimer's Society of Peel
Taryn Bolt - psycho-geriatric resource consultant
Ray Applebaum - Executive Director of Peel Senior Link

We take a look at how our hospital is working to create a new kind of healthcare for a healthier community. We talk about the Healthy City Stewardship in the city of Mississauga.

Host:
Patti Cochrane - Senior Vice President and Chief Innovation Officer - Trillium Health Partners

Show guests:
Michelle DiEmanuele - President and CEO - Trillium Health Partners and chair of the Healthy City Stewardship, Dr. David Mowat - Medical Officer of Health for the Peel region, Shelley White - CEO of the United Way for the region of Peel and Frank Roselli, deputy chief of the Peel Regional Police.