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 Emergency and Urgent Care

Trillium Health Partners offers comprehensive emergency and urgent care services through our three hospital sites.

Emergency Care

Emergency care is available at our Credit Valley and Mississauga Hospital sites. These full-service Emergency Departments operate 24 hours a day, seven days a week, providing an optimal level of emergency care to all our patients.

 

Urgent Care

COVID-19 Update:

Effective Tuesday, March 31, 2020 at 5:00 p.m., we will close the Urgent Care Centre (UCC) at Queensway Health Centre (QHC). The temporary closure of the UCC, in addition to other reductions in service, will allow us to keep our community safe during COVID-19.

Thank you for your patience and understanding.

Location

Mississauga Hospital Emergency Department
100 Queensway W.
Mississauga, Ontario L5B 1B8

Credit Valley Hospital Emergency Department
2200 Eglinton Ave. W.
Mississauga, Ontario L5M 2N1

Resources for Patients & Families

Important Numbers:
Ontario Poison Centre Hotline: 1-800-268-9017
Telehealth Ontario: 1-866-797-0000

Coming to the Emergency Department – Important Information for Patients and Their Families
We know that coming to a hospital can be a stressful and difficult experience. To help you better understand what to expect when you arrive at the emergency department, we have provided the information below.

What to Bring
It is important to bring your valid health card, other medical papers and any additional medical coverage you may have, when you come to the hospital. You will also be asked to provide information on any medications that you are taking.

Arriving at Emergency
When you arrive at the emergency department a specially trained triage nurse will talk to you about your illness or injury. The triage nurse will decide the urgency of your condition which will determine how long you will likely wait before you are seen by a doctor. The availability of a treatment area will also be a factor in how quickly you are seen by a doctor. If a patient with a more serious illness arrives after you, they may be seen first.

What to Do If Your Condition Worsens
If you feel that your condition gets worse while you are waiting, please notify the triage nurse immediately. If you decide to leave the emergency department prior to being seen by a doctor, please tell the nurse. All patients that leave prior to being seen by a doctor may be contacted at home for follow-up.

Who to Bring with You

For information on visitors during COVID-19 pandemic, please see Visiting THP & Connecting with Patients page.

Other Important Information

If you or your loved one do not understand English, we offer interpretation options including volunteers and professional interpreters.

The hospital is not responsible for lost or stolen objects. Leave all valuables and belongings at home, or send them home with your loved one. If this is not possible, safekeeping envelopes are available for your use. Please ask the nurse for more information.

Hand washing is the best way to decrease the spread of infection. Please wash your hands frequently. If you are feeling sick, please do not accompany or visit a patient.

We are smoke-free facility. No smoking is allowed in the hospital or on the entire hospital grounds – for everyone’s health and well-being.

We encourage patients or their support person to ask questions about their care. Please let us know if there is anything else that we can do for you or your family to ensure that you receive the best care possible.​​