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 Emergency and Urgent Care

 

Trillium Health Partners offers comprehensive emergency and urgent care services through our three hospital sites.

Emergency Care

Emergency care is available at our Credit Valley and Mississauga Hospital sites. These full-service Emergency Departments operate 24 hours a day, seven days a week, providing an optimal level of emergency care to all our patients.

Urgent Care

Urgent care is available at our Queensway Health Centre site. At the Urgent Care Centre, you can access health care when your family doctor is not available for the treatment of minor health ailments that need to be treated urgently, but are not life-threatening. Examples of conditions seen in the Urgent Care Centre include:

  • Sore throat, earache, cough, fever
  • Limb injuries (possible fractures or dislocations)
  • Cuts
  • Burns
  • Insect bites, allergies
  • Skin rashes, infections
  • Eye infections or injuries

Our goal is to assess or treat patients within 60 to 90 minutes of their arrival. The Urgent Care Center is a state-of-the-art diagnostic centre featuring CT Scan, Ultrasound, X-ray, and Nuclear Medicine equipment as well as on-site laboratory services to provide quick and efficient test results that help in making timely clinical decisions.

Location

Mississauga Hospital Emergency Department
100 Queensway W.
Mississauga, Ontario L5B 1B8

Credit Valley Hospital Emergency Department
2200 Eglinton Ave. W.
Mississauga, Ontario L5M 2N1

Queensway Health Centre Urgent Care
150 Sherway Dr.
Toronto, Ontario M9C 1A4
Hours of Operation: Open 7 days a week from 8:00 a.m. to 10:00 p.m.

Resources for Patients & Families

Important Numbers:
Ontario Poison Centre Hotline: 1-800-268-9017
Telehealth Ontario: 1-866-797-0000

Coming to the Emergency Department – Important Information for Patients and Their Families
We know that coming to a hospital can be a stressful and difficult experience. To help you better understand what to expect when you arrive at the emergency department, we have provided the information below.

What to Bring
It is important to bring your valid health card, other medical papers and any additional medical coverage you may have, when you come to the hospital. You will also be asked to provide information on any medications that you are taking.

Arriving at Emergency
When you arrive at the emergency department a specially trained triage nurse will talk to you about your illness or injury. The triage nurse will decide the urgency of your condition which will determine how long you will likely wait before you are seen by a doctor. The availability of a treatment area will also be a factor in how quickly you are seen by a doctor. If a patient with a more serious illness arrives after you, they may be seen first.

What to Do If Your Condition Worsens
If you feel that your condition gets worse while you are waiting, please notify the triage nurse immediately. If you decide to leave the emergency department prior to being seen by a doctor, please tell the nurse. All patients that leave prior to being seen by a doctor may be contacted at home for follow-up.

Who to Bring with You
We know that you will likely want a family member or someone to stay with you while you are in the emergency department. For safety and confidentiality reasons, only two support persons are allowed. Support persons should act as the key contacts between the staff and family members in the waiting areas/at home.

Other Important Information

If you or your loved one do not understand English, we offer interpretation options including volunteers and professional interpreters.

The hospital is not responsible for lost or stolen objects. Leave all valuables and belongings at home, or send them home with your loved one. If this is not possible, safekeeping envelopes are available for your use. Please ask the nurse for more information.

Hand washing is the best way to decrease the spread of infection. Please wash your hands frequently. If you are feeling sick, please do not accompany or visit a patient.

We are smoke-free facility. No smoking is allowed in the hospital or on the entire hospital grounds – for everyone’s health and well-being.

We encourage patients or their support person to ask questions about their care. Please let us know if there is anything else that we can do for you or your family to ensure that you receive the best care possible.​​