President & CEO
Karli Farrow is the President and CEO at Trillium Health Partners (THP). Previously she was the Executive Vice-President of Patient Care Services and Chief Operating Officer where she was accountable for clinical operations and the delivery of exceptional patient experiences. She also oversaw capital planning and redevelopment to ensure that all future planning at THP is closely linked to the delivery of patient care.
Karli joined THP in 2009 prior to the merger of Credit Valley Hospital and Trillium Health Centre. She provided leadership to support the merger of the two organizations in 2011. She has since led innovative processes to engage people within the organization and in the community to achieve the hospital’s strategic mission to deliver
a new kind of health care for a healthier community.
Prior to joining THP, Karli worked in health care consulting where she led projects focused on reducing wait times and improving chronic disease management. She has also served in senior advisory roles for the Ontario Government, including Director of Policy for the Premier of Ontario and Chief of Staff to the Minister of Health and Long-Term Care, where she helped develop and implement strategies to improve access to care and long-term sustainability of the health care system in Ontario.
Karli is Chair of Shared Services West, a health care shared services organization with expertise in supply chain management and process optimization, and serves as the Ontario Hospital Association’s Pension Observer on the Healthcare of Ontario Pension Plan (HOOPP) Board of Trustees.
Dr. Dante Morra
MD, MBA, FRCP(C)
Chief of Staff
President, THP Solutions
Dr. Dante Morra is the Chief of Staff and President, THP Solutions at Trillium Health Partners. He is an Associate Professor in the Faculty of Medicine at the University of Toronto and an Adjunct Professor at the Rotman School of Management. Dr. Morra is also the Chair of the
CAN Health Network, a national platform focused on scaling Canadian health technology companies.
Dr. Morra is an internationally recognized leader in hospital process improvement, health care innovation, and effective resource allocation. His work in system transformation has been recognized with numerous individual and team awards, including the 3M National Quality Award and the Goldie Award for Leadership. He is an award winning teacher and has a passion for teaching clinical medicine and health system transformation.
Dr. Morra specializes in internal medicine and holds a Master of Business Administration.
Kathryn Hayward-Murray R.N., B.A. (N), MSc (T), CHE, C. Dir.
Chief Nursing Executive
Chief Operating Officer
Executive Vice President, Quality, Risk, Practice and Performance
Kathryn Hayward-Murray is the Chief Nursing Executive, Chief Operating Officer and Executive Vice President (EVP) of Quality, Risk, Practice and Performance at Trillium Health Partners (THP). She is an experienced leader with more than 40 years of progressive heath care leadership.
As Chief Nursing Executive, Kathryn oversees the practice of nurses and the health disciplines who provide patient care at THP. In her role of EVP of Quality, Risk, Practice and Performance she is accountable for overseeing medical affairs, education, quality, risk and patient safety. Recently, Kathryn provided Executive Sponsorship, along with THP’s Chief of Staff, for the successful implementation of Epic, our single electronic health record, across all of our sites.
Kathryn is a member of the Trillium Health Partners Board of Directors, a board member of The Darling Home for Kids, Co-Chair of the Toronto Academic Health Science Network (TAHSN) Senior Friendly Hospital Community of Practice subcommittee, a member of the College of Nurses of Ontario and the Registered Nurses Association of Ontario.
B.Sc., MBA, MLT
Executive Vice President & Chief Administration Officer
Scott Jarrett is the Executive Vice President (EVP) and Chief Administration Officer at Trillium Health Partners (THP). He is an outcome focused leader with a commitment to clinical excellence and a successful track record of leading change and innovation.
Prior to joining THP, Scott was EVP and Chief of Clinical Programs at Humber River Hospital (HRH) where he spent 13 years leading and influencing several change management initiatives. Most recently, he was involved in redeveloping Reactivation Care Centres where multiple hospitals can provide specialized restorative care to patients in the same building. He also helped to develop plans for a new nursing home, research centre, and future hospital. Scott was also accountable for the Northwestern Toronto Ontario Health Team, diversity and inclusion initiatives, and the achievement of HRH’s Post-Construction Operating Plan targets that resulted in funding and volume optimization.
Before joining HRH Scott spent over 14 years using his strong analytical, financial planning and evaluation skills to help empower staff decision-making and team cooperation at a number of health care organizations in Ontario.
Executive Vice President, Patient Care Services
Debra is the Executive Vice President of Patient Care Services at Trillium Health Partners (THP). Previously, she was Senior Vice President of Patient Care Services and Executive Site Lead for Mississauga Hospital where she was accountable for Surgery, Cardiac Health, Neuro/Musculoskeletal (MSK), Patient Support Services, and Medical Device Reprocessing. She remains the executive responsible for Women’s and Children’s Health and is the THP executive lead for the Trillium Gift of Life organ donation program. She is also the operational lead for THP’s Medical Assistance in Dying (MAiD) work and the hospital’s Anti-Racism, Diversity and Inclusion strategy.
Debra has extensive experience in building strategic partnerships inside and outside of THP. She joined the organization in 2009, prior to the merger of Credit Valley Hospital and Trillium Health Centre, as Director of the Neuro/MSK program. In this role she also oversaw Rehabilitation and Complex Continuing Care, Marketed Services, and led regional Neurosurgery and Stoke programs for THP. Debra was the Clinical Facilitation Lead during the merger of the legacy organizations in 2011. She has also served as an Associate Vice President and Vice President of Patient Care Services at THP.
Prior to joining THP, Debra worked at Sunnybrook Health Sciences Centre where she gained experience developing advanced practice roles and an inter-professional team approach. She also spent 11 years at COTA Health where she gained knowledge of home care and patient needs in the community, business development, and revenue generation in the private sector. During this time she chaired the Inter-professional Advisory Committee for the Mississauga-Halton Local Health Integration Network (LHIN).
Debra holds a Bachelor of Science Degree in Occupational Therapy and Master of Health Science in Health Administration from the University of Toronto.
Dr. Amir Ginzburg
Senior Vice President, Quality and Patient Experience, Practice and Medical Affairs
Dr. Ginzburg is the Senior Vice President of Quality and Patient Experience, Practice and Medical Affairs at Trillium Health Partners (THP) and leads key enabling functions and improvement initiatives for professional staff. He previously served in a number of senior leadership roles at THP including Chief of Quality, Medical Director of Medical Affairs, and Program Chief and Medical Director of the Medicine Program.
He is a nationally-recognized medical leader in advancing quality and patient safety. He has worked across sectors as a Clinical Quality Lead at Ontario Health to support the development of a province-wide quality standard for transitions of care between hospital and home. He has also leveraged his experience at THP to help several Ontario hospitals to implement best practices for hospital physician management.
His work has been recognized with a 3M National Quality Team Award from the Canadian College of Healthcare Leaders and two Innovations in Patient Safety Education Awards from the Canadian Patient Safety Institute.
Dr. Ginzburg is an accomplished educator with academic affiliations at the University of Toronto including the Department of Medicine; the Institute of Health Policy, Management and Evaluation (IHPME); and the Centre for Quality Improvement and Patient Safety as well as the Institute for Better Health at THP.
Senior Vice-President, Patient Care Services
Stephanie is the Vice President of Patient Care Services and Health System Integration at Trillium Health Partners (THP) where she is responsible for Mental Health, Seniors Services, Palliative Care, Rehabilitation and other post-acute services, and is actively leading several integrated care initiatives. She also serves as THP’s clinical lead for health service partnership and development, which has helped to secure new long-term care beds, a seniors’ care centre, and dedicated space at the Reactivation Care Centre in partnership with Humber River Hospital.
As an experienced operational and strategic leader, Stephanie has made contributions to health care systems in Ontario and British Columbia. Prior to joining THP in 2015, she spent nearly 10 years working with the Vancouver Island Health Authority in Victoria, BC where she was Director of Victoria General Hospital. She has also practiced as an Occupational Therapist in Ontario, Alberta and BC.
Stephanie holds Bachelor degrees in Arts and Science and Occupational Therapy from McMaster University and a Master in Health Policy and Management from the University of Alberta.
Senior Vice President, Patient Care Services & Master Plan Clinical Lead
After graduating with her BScN from Queen’s University, Alison began her nursing career in the Neonatal Intensive Care Unit at the Hospital for Sick Children and went on to become Clinical Educator for four years in the Perinatal Program at Toronto General Hospital. She returned to SickKids to work as a clinician on the Neonatal Transport Team and then accepted a position on an organization-wide strategic redesign team, leading change in the Emergency Department and in the Child and Adolescent Mental Health program.
After completing her MHSc (Health Administration) from the University of Toronto, Alison was appointed Director, Acute Care Transport Services at SickKids, a team specializing in the safe transport of sick and critically ill neonates and children.
In 2005, Alison became the Executive Director for the Child Health Network for the Greater Toronto Area. Alison was a member on the Provincial Council for Maternal and Child Health (PCMCH) Maternal Newborn Advisory Committee and many of its working groups. She currently sits on PCMCH Transport Advisory committee, and has recently been appointed co-chair for the PCMCH Maternal Newborn Surge Strategy.
In 2011 Alison joined the Credit Valley Hospital as the Director for the Emergency Department and the Mental Health Program, and in 2012 was appointed Program Director for the Women’s & Children’s Health Program in the newly merged Trillium Health Partners. Since 2012, Alison has also served as the Administrative Lead for the Mississauga Halton Local Health Integration Network’s Regional Maternal Newborn Child and Youth Clinical Integration Program.
In 2013, Alison was promoted to the role of Associate Vice President, Patient Care Services, overseeing a portfolio that includes Women’s & Children’s Health, Mental Health, Laboratory Medicine and Genetics, Pharmacy, and Diagnostic Imaging.
Dr. Robert Reid MD, PhD
Hazel McCallion Research Chair in Learning Health Systems
Chief Scientist, Institute for Better Health &
Senior Vice President, Science
Dr. Robert Reid is the Hazel McCallion Research Chair in Learning Health Systems and Chief Scientist at the Institute for Better Health (IBH), and Senior Vice President, Science at Trillium Health Partners (THP). He is a global expert and thought leader in population health, learning health systems, and primary care.
He is best known for his seminal work in developing and evaluating a pioneering patient-centred medical home at Group Health Cooperative, now Kaiser Permanente, in Seattle, Washington, which integrated and streamlined team-based care to improve quality, patient experience and yield cost savings. He is also internationally acclaimed for his research to develop and test population-based innovations in primary care delivery, prevention services and chronic care. Dr. Reid is currently providing leading expertise in the re-design of Ontario’s health care system through the newly introduced Ontario Health Teams initiative.
With IBH, THP’s embedded research and innovation engine, he focuses on generating cutting-edge science and innovation on novel ways to engage, design, deliver and finance health care, and on creating partnerships with patients, caregivers and our community in the pursuit of improving population health. Dr. Reid is the inaugural Hazel McCallion Research Chair in Learning Health Systems at IBH, a role jointly created by THP and the University of Toronto.
At the University of Toronto, Dr. Reid holds an academic appointment as Professor (status) with the Institute of Health Policy, Management and Evaluation (IHPME), and the Department of Family and Community Medicine. Dr. Reid is also a Professor (part-time) with McMaster University’s Department of Health Research Methods, Evidence, and Impact; an Affiliate Investigator with Kaiser Permanente Washington Health Research Institute; and an Affiliate Associate Professor with the University of Washington’s School of Public Health and Community Medicine.
As a fellow of the American College of Preventive Medicine, Dr. Reid has lectured nationally and internationally on the organization, financing, and delivery of care. He has published over 150 articles in refereed journals and has delivered over 150 scientific and policy invited presentations.
Dr. Reid received his medical degree from the University of Alberta and completed a Master Degree in Epidemiology and a PhD in Health Policy and Management at Johns Hopkins University.
Vice President, Patient Care Services
Terri Irwin is Vice President, Patient Care Services at Trillium Health Partners (THP). Prior to joining the senior leadership team she was Director of Surgery and Perioperative Services.
Terri is a nurse leader with 20 years of experience in clinical operations, professional practice, quality improvement and health care policy. Most recently, Terri led THP’s surgical program through unprecedented change as a result of the COVID-19 pandemic that included the reduction of surgery and opening COVID-19 inpatient units, transforming THP’s ambulatory surgery program into a Centre of Excellence for orthopaedic surgery, and shifting ambulatory care delivery to virtual models.
Prior to joining THP, Terri was the inaugural Director of the Quality Standards program at Health Quality Ontario (now Ontario Health) where she worked with her team to drive province-wide, inter-professional quality improvement through the development, implementation, measurement, and reporting of clinical quality standards. Terri also spent eight years in various management roles at St. Michael’s Hospital.
Terri holds a Master of Nursing, Administration Stream from the University of Toronto and a Bachelor of Nursing from Queen’s University.
Vice President, Performance and Business Intelligence
Shalu is the Vice President of Performance and Business Intelligence at Trillium Health Partners (THP) and is accountable for advancing the development of an enterprise health data strategy and roadmap. The Performance and Business Intelligence portfolio designs, governs, analyzes and deploys health data infrastructure, analytics and performance insights to achieve clinical and operational excellence, support population health research, and drive innovation.
Shalu joined THP in 2010 prior to the merger of Credit Valley Hospital and Trillium Health Centre, and has held a variety of leadership roles. She has led the coordination, prioritization, and execution of cross-business initiatives and integrated business analytics to inform operational and capacity planning, decision making, and performance monitoring.
She has a wealth of experience in health system performance and leading analytical and project teams in solving complex business problems and priorities. Prior to joining THP, Shalu was the Manager of Access to Care Informatics at Cancer Care Ontario where she was responsible for the development and execution of the provincial Wait Times Reporting and Analysis Plan.
Shalu holds a Master Certificate in Analytics for Leaders, a Master in Health Administration and is a Certified Health Executive with the Canadian College of Health Leaders.
Dr. Alison Freeland
Vice President, Education and Academic Affairs
Associate Dean, Temerty Faculty of Medicine, University of Toronto Mississauga
Dr. Alison Freeland is the Vice President of Education and Academic Affairs at Trillium Health Partners (THP) and Associate Dean, Temerty Faculty of Medicine, Mississauga Campus at the University of Toronto. She is an Associate Professor in the Department of Psychiatry at the University of Toronto.
Dr. Freeland has worked across hospital, community and academic settings and her commitment to education and leadership has been a consistent theme throughout her accomplished career. Prior to joining THP she served as Associate Chief of Psychiatry of the Royal Ottawa Health Care Group. She was previously Director of Undergraduate Medical Education in the Department of Psychiatry, University of Ottawa; is a past Chair of the Canadian Organization of Undergraduate Psychiatric Educators; and is currently co-chair of the Council of Ontario’s Faculties of Medicine Distributed Medical Education Committee.
She has considerable experience as an advocate regarding policy and practice around mental health care systems and is the current Chair of the Canadian Psychiatric Association Standing Committee on Professional Standards and Practice. She is a past President of the Ontario Psychiatric Association.
Her clinical work is focused on providing care to people with serious mental illness and addictions. She has a passion to shape the future generation of health care providers to ensure the continued health and wellness of the Mississauga community and beyond.
Vice President, Institute for Better Heath
Simone is the Vice President of the Institute of Better Health (IBH) at Trillium Health Partners (THP) where she is responsible for driving research, innovation, and generating transformative health care solutions to provide accessible, high-quality care at THP now and in the future. In this role, Simone works with the IBH administrative teams to support the Institute’s scientific endeavours and is responsible for advancing THP's innovation strategy and partnership projects.
Simone has held several progressive leadership roles at THP in Strategy Development and Corporate Planning, Talent Management, Organizational Effectiveness, and Project Management. Through her leadership and expertise in utilizing new and innovative processes and technologies, Simone is passionate about shaping a healthier tomorrow for the community, region and beyond.
Over the past 15 years, Simone has focused on connecting her skills in strategy, project management, and policy change to drive health system transformation. Prior to joining THP, Simone worked in health care consulting leading projects focused on health system redesign to reduce wait times and the deployment of provincial health information systems in Canada, the US and Europe. Simone has consistently demonstrated that her work is highly results-oriented and deeply grounded in a knowledge of governance, project and program management best practices.
Simone holds a Bachelor of Science and Business from the University of Waterloo’s Co-op Program and a MBA from the Schulich School of Business at York University. She is also a collaborator at the IBH, supporting research and innovation in her areas of subject matter expertise and have been published in several international journals on the topic of public private partnerships in health care.
Dr. Chris Hayes
Chief Health Information Officer
Dr. Chris Hayes is the Chief Health Information Officer and a critical care physician at Trillium Health Partners (THP). Dr. Hayes joined THP in 2018, where he co-led the implementation of the hospital’s new health information system. He is also an Associate Professor at the University of Toronto.
Prior to joining THP, Dr. Hayes was the Chief Medical Information Officer at St. Joseph’s Healthcare Hamilton. He also served as the Medical Director of Quality and Performance at St. Michael’s Hospital. From 2008 to 2015, Dr. Hayes served as the Medical Officer for the Canadian Patient Safety Institute. In 2013-2014 he was selected as the Canadian Commonwealth Fund/Harkness Fellow in Health Care Policy and Practice and an Institute of Healthcare Improvement Fellow, where he spent a year in the United States studying high performing health systems.
Vice President, Corporate Strategy and Communications
Shawn Kerr is the Vice President of Corporate Strategy and Communications at Trillium Health Partners (THP) where he is responsible for communications and stakeholder relations, corporate strategy, and Health Hubs THP’s off-site integrated health service developments.
Prior to joining THP, Shawn was the Director of Stakeholder Relations and Special Projects at Baycrest Health Sciences where he successfully developed and executed the strategy behind the $123.5M Canadian Centre for Aging and Brain Health Innovation. He was also the Project Director for the North West Toronto Health Link.
Previously, Shawn was a Senior Policy Advisor to the Premier of Ontario where he provided strategic advice on major initiatives including the Seniors Strategy, health system transformation, Health Links, health capital portfolio, and negotiation of a new agreement between the province’s doctors and the government. Before joining the Premier’s Office, Shawn held successive senior roles in the office of the Minister of Health and Long-Term Care and spent several years in the Ministry of Public Infrastructure Renewal and Municipal Affairs and Housing focused on land-use and infrastructure planning.
Vice President, Capital Planning and Redevelopment
David Longley is the Vice President of Capital Planning and Redevelopment at Trillium Health Partners (THP) where he is responsible for all infrastructure planning and development across the organization.
Since joining THP in 2011, David has served the Redevelopment and Facilities portfolios in various leadership roles where he has initiated and advanced the hospital’s Master Plan project, implemented multiple renovation projects to improve capacity and service delivery, and strengthened the Capital Planning and Redevelopment team to support the needs of THP’s growing community.
Prior to joining THP, David spent five years in private consulting practice where he supported the planning and implementation of various heath capital infrastructure projects across Ontario, including leadership for the development of a joint Local Health Integration Network (LHIN)–Ministry of Health and Long-Term Care (MOHLTC) capital planning framework for Ontario. Previously, David held progressively senior positions at Mount Sinai Hospital and the MOHLTC, where he developed his understanding of health system operations and provincial health capital planning processes.
David holds a Bachelor of Arts (Honours) from York University and a Master of Health Sciences in Health Administration from the University of Toronto.
Vice President, People Services and Chief Human Resources Officer
Kerry joined Trillium Health Partners in 2018 as Vice President of People Services and Chief Human Resources Officer. He leads the hospital’s “People Team” to deliver programs and services that support employees and volunteers. Under his leadership, the team strives to enable and inspire those who work, learn and volunteer at THP to deliver exceptional experiences for patients and families.
Before joining THP, Kerry was Executive Director of Human Resources with the City of Toronto. Prior to joining the City in 2016, he spent his career with the Ontario Public Service (OPS) in a number of progressively responsible ministry and enterprise roles. His executive roles included Assistant Deputy Minister of the Centre for Leadership and Learning, where he directly supported the Secretary of the Cabinet with senior leadership human resource matters. Kerry was also Assistant Deputy Minister for an Accessible Public Service, and he was the first Chief Learning Officer in the OPS.
Kerry is also a proud past Commissioner on the Board of the Niagara Parks Commission, having served six years as a provincial appointee.
Vice President, Clinical Systems and Informatics
Danielle is the Vice President of Clinical Systems and Informatics at Trillium Health Partners (THP.) She is responsible for our Clinical Informatics Team and support of our Epic Hospital Information System and related training for THP staff and clinicians. Danielle joined THP in October 2018 as the Executive Lead of our OneTHP project and oversaw the implementation of a single patient health record across our THP sites in October 2020.
Before joining THP, Danielle worked with other Ontario health care organizations including St. Joseph’s Healthcare in Hamilton, Women’s College Hospital, and the University Health Network, where she supported large-scale change initiatives to improve patient care through the use of technology.
Danielle also spent time at a private consulting practice where she supported public agencies, hospitals, health care organizations and governments through procurement processes and providing fairness advisory services.
Danielle holds a Bachelor of Arts from the University of Toronto and has received her Project Management Professional (PMP) designation.
Vice President, Information Services and Chief Information and Privacy Officer
David Stankiewicz is the Vice President of Information Services and the Chief Information and Privacy Officer at Trillium Health Partners (THP). David joined Trillium Health Partners in 2014 and leads the technology, information privacy and security, biomedical engineering and health information management programs.
He has over 20 years of health care technology experience and came to THP by way of the University Health Network where he served in several technology leadership roles. David is the Digital Lead for the Mississauga Ontario Health Team. Throughout his career, he has collaborated on a number of provincial initiatives including ConnectingOntario, Ontario’s Critical Care Information System, and GTA West Diagnostic Imaging Repository platforms.
He received his Bachelor degree from the University of Western Ontario and completed the health care leadership program at the University of Toronto’s Rotman School of Management.
Nicole Vaz, LL.B.
General Counsel and Chief Compliance Officer
Nicole Vaz is General Counsel and Chief Compliance Officer at Trillium Health Partners (THP). In this role she is accountable for overseeing legal services, corporate governance, internal audit, insurance, regulatory compliance, corporate risk and conflict of interest management, and whistleblowing.
Nicole has been General Counsel at THP since 2013 and brings nearly two decades of legal and strategic expertise and leadership in the area of health law and health care to her role. Prior to joining THP, Nicole was a partner in a downtown Toronto law firm where her defence litigation practice focused on health law, specifically providing legal support to physician members of the Canadian Medical Protective Association and insurance defence. Nicole has also practiced as a corporate commercial defence litigator.
Nicole has extensive civil medical defence and professional regulatory experience. She has managed a wide variety of civil litigation matters in courts across the province as well as matters brought before the College of Physicians and Surgeons of Ontario. She has also brought cases to the provincial Health Professions Appeal and Review Board, and has appeared before independent provincial tribunals including the Consent and Capacity Board.
Nicole is a board member with the Credit Valley Family Health Team, a group of family physicians, residents and health professionals who provide primary care services to the Mississauga area.
Nicole holds a Bachelor of Arts (Honours) in Political Science from Western University and her Bachelor of Laws from Dalhousie University. After being called to the Ontario Bar she began her legal career as a Law Clerk for one of the Honourable Justices of the Supreme Court of Canada in Ottawa.
Vice President, Financial Services and Chief Financial Officer
Carol is the Vice President of Financial Services and Chief Financial Officer at Trillium Health Partners (THP) where she is accountable for all areas of THP’s financial planning, operating budget, forecasting and capital planning, cash, treasury and investment strategy management, and procurement and supply chain management. She promotes a culture that ensures funding is linked to patient care planning and supports initiatives that enhance quality and efficiency across the organization.
Carol has provided financial leadership and implementation support to a range of projects and innovative initiatives at THP, such as the award winning Putting Patients at the Heart (PPATH) Bundled Care Program securing debt financing for THP’s new integrated health information system and supporting the financial planning for the new long-term care beds accelerated build project.
She has over 25 years of senior finance leadership experience in various health care organizations. Prior to joining THP, Carol was the Director of Planning and Reporting at St. Michael’s Hospital in Toronto where she was responsible for working with the Local Health Integration Network (LHIN), funders, and other stakeholders on operational planning, capital planning and reporting, leading external audits, and providing support to the Board Committees and the Board. Carol has also held various senior leadership roles in the children’s community health care sector and complex community care health services organizations.
She is the Treasurer and Secretary of Shared Services West, a health care shared services organization with expertise in broader public sector procurement and compliance, supply chain management and process optimization and serves on the Trillium Health Partners Foundation Finance and Audit Committee.
Carol holds a Bachelor of Commerce Degree (Honours) from Laurentian University and is a Chartered Professional Accountant and Chartered Accountant.
Michelle E. DiEmanuele
(on secondment as Ontario’s Secretary of the Cabinet)
Michelle DiEmanuele is the President and CEO of Trillium Health Partners (THP). She is currently on secondment as Secretary of Cabinet. She has spent her career in the public and private sectors leading large-scale change and cultural transformation.
Previously, Michelle was Associate Secretary of Cabinet and Deputy Minister in the Ontario Government. During this time, she led the renewal of public services through "Service Ontario" including the introduction of the first ever "Money Back Guarantee" for government services in North America. She served as Deputy Minister of Human Resources, Chair of the Public Service Commission of Ontario and Deputy Minister of Government and Consumer Services. She has also served as Interim CEO at the Ontario Lottery and Gaming Corporation during a time of unprecedented change and led the “Sign Your Ticket” campaign and introduced “Ticket Checkers” in 2007. Michelle served as Vice President of Branch and Small Business Banking, Retail Markets/Human Resources at CIBC and Vice President of Human Resources and Organizational Development at Brookfield Properties Ltd.
Michelle is in the Hall of Fame of Canada’s Top 100 Most Powerful Women, Top 40 under 40 and was also recognized as the Most Influential Top 100 of the decade in 2005. In 2012, she was awarded the Queen Elizabeth II’s Diamond Jubilee Medal. Michelle received the Order of Ontario for 2018. She has served on various boards and councils, most recently on the Hospital Working Group of the Premier’s Council on Improving Healthcare and Ending Hallway Medicine and the Toronto Police Service Transformation Task Force. Michelle is playing a centre role regionally and provincially in the COVID-19 pandemic response for health care.
She received her Bachelor of Arts in Political Science from the University of Waterloo and her Master of Arts in Political Science from the University of Toronto. Michelle is a certified Juran Quality Trainer.