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 Outpatient Services

Outpatient Physiotherapy

Outpatient Physiotherapy Services
Outpatient Physiotherapy Services at Trillium Health Partners focuses on the assessment and treatment of patients who have undergone total joint replacement procedures (hip/knee) at Trillium Health Partners, or who reside in our LHIN/local geographic area.

What to Expect
Our goal is to provide early access to assessment and evidence-based (what is supported in professional literature and the most up-to-date information) treatment to assist you to return to your daily routine. Outpatient Physiotherapy services include:

  • Assessment
  • Goal setting and treatment planning
  • Education
  • Individual and group exercise programming
  • Home exercise program

Registered physiotherapists and physiotherapy assistants work together to deliver your treatment program. They have advanced knowledge about working with individuals who have undergone total joint replacement.
Patients are engaged in setting their treatment goals and are expected to participate in their assigned home program to aid their full functional recovery.
You can expect to start outpatient physiotherapy between 3-7 days after your knee replacement surgery, and typically you can expect to participate in exercise classes twice per week for up to 6 weeks. If you have had a hip replacement, your first appointment in outpatient physiotherapy will typically be between 2-6 weeks post-surgery. You will likely only need 1-3 visits.


Outpatient Physiotherapy Services accepts patients who have had surgery at our hospitals for total joint replacements (hip/knee), and who are referred by Trillium Health Partners orthopaedic surgeons.  We also accept referrals from physicians if you reside in our LHIN (Local Health Integrated Network) or our local geographic area, regardless of where you had your surgery for total joint replacement.  

Finding Us
Outpatient Physiotherapy Services are available at Trillium Health Partners’ Queensway Health Centre AND Credit Valley Hospital.  Please bring your Health Card with you to every appointment.
Wear comfortable clothes in which you can exercise. For your first visit, bring a list of your current medications.


Credit Valley Hospital
2200  Eglinton Avenue West
Mississauga, ON
L5M 2N1

The Outpatient Physiotherapy Service is located on the lower level (level 1) of the Credit Valley Hospital.  Enter through the Ambulatory Doors off of Credit Valley Road. Please stop at the Patient Registration Desk to register for the appointment and they will direct you to our location.

Queensway Health Centre:
150 Sherway Drive
Main Floor
Toronto, ON 
M9C 1A5

The Outpatient Physiotherapy Service is located on the main floor of the Queensway Health Centre. Enter through the Urgent Care Centre doors. Take a left down the hall towards Diagnostic Imaging. Before Diagnostic Imaging, take a right turn down the hallway and the first office on the left side is the reception area.


Monday – Friday: 7:30 a.m. – 4:30 p.m.

Neurodiagnostic Services

Neurodiagnostic Services provides a full range of neurodiagnostic tests that aid in diagnosing disease processes affecting the nervous system. At Trillium Health Partners - Queensway Health Centre, services include outpatient, adult and paediatric EEG. At Trillium Health Partners- Mississauga Hospital, services include adult and paediatric EEG, Evoked Potentials and Intra-operative monitoring

Rehabilitation Services

Day Hospital
Rehabilitation Day Hospital provides active, intensive, interdisciplinary assessment, consultation and treatment for adult patients who have complex rehabilitation needs. The Day Hospital's focus is on stroke, brain injury (traumatic and aneurysm), muskuloskeletal, and general complex rehabilitation patients.
The team is comprised of nursing, social work, therapeutic recreation, physiotherapy, occupational therapy and speech-language pathology. The team assesses patients for admission into the program once goals for rehabilitation have been identified and discussion with the patient and family has taken place. The overall goals of the program are to facilitate a full transition to the community and to optimize function. While attending the Day Hospital, patients live in the community and travel to the hospital for an intensive program two times a week.

The Outpatient Neurology program is the counterpart to the Day Hospital. Patients with neurological problems who need rehabilitation are cared for by a team of physicians, nurses, physiotherapists, occupational therapists, and social workers. Communication, dysphagia assessment and management, aphasia group, and voice therapy services are offered.

Vestibular Lab
Trillium's Vestibular Lab provides testing to patients with problems of the vestibular system such as imbalance and dizziness.

Spine Centre

Kingsway Financial Spine Centre
We are dedicated to excellence in spine care. Our aim is to give early assessment, diagnosis, and treatment to individuals suffering from spine disorders that have lasted less than 6 months ("acute" disorders).
We treat many conditions, including:

  • Stable spinal fractures
  • Post operative back pain
  • Mechanical back pain (lasting less then 6 months)
  • Identified disc pathology (i.e. disc herniation, disc bulge)
  • Back pain that is not yet diagnosed (lasting less then 6 months)

We see patients by referral only. Please go to "Coming to the Spine Centre" page for referral information, or click here to download our referral form.

Patient Experience
96 per cent of patients surveyed rated our quality of care as "very good to excellent".
Relieving the Pain
Back pain takes a toll on a person's physical and emotional well being. It is the most common cause of disability in people under the age of 45. Trillium Health Centre opened the Kingsway Financial Spine Centre in May 2005 to help patients' physical and emotional recovery through evidence-based practice.
A First for Canada
Our state-of-the-art, 9000 square foot space is the first facility of its kind in Canada. We have is the only program in Canada where orthopaedic and neurosurgeons work together, along with a dedicated rehabilitation team.
Faster Treatment
Designated, in-house slots for the Centre's patients help to reduce wait times for MRIs, CT Scans and X-rays, speeding diagnosis and treatment.
Award Winning Spine Care
Trillium Health Centre was awarded the 3M Health Care Quality Team Award for providing excellence in spine care across the continuum, including the work of the Spine Centre.
Educating Our Community
It's better to prevent spine injuries before they happen. We have an area dedicated to back care education, the prevention of spine and back disorders, and wellness for you and your family.
In 2008, we held our first community education evening. These sessions help the general public learn about back pain and how to obtain the necessary treatment.
Annual Symposium
In an effort to promote learning and innovation in spine care, the Spine Centre hosts a Spine Symposium annually for health care professionals.
Hours of Operation
8 a.m. – 4:30 p.m.
Contact and Location:
Staff can be reached via phone, fax or in person:
Phone: (416) 521-4141
Fax: (416) 521-4140
Address: 3rd Floor- 150 Sherway Drive, Toronto ON, M9C 1A5
Coming to the Spine Centre
Any adult who meets our referral criteria (below) can access the Spine Centre.

Referral Criteria:

  • Adult (18 years and older)
  • Stable spinal fractures
  • Acute spine issue (i.e. disc herniation, mechanical neck/back pain)
  • Back and neck pain for no more than 6 months
  • Symptoms present for no more than 6 months

We treat acute spinal conditions – that is, conditions that have lasted less then 6 months.

We Do Not Treat:

  • Longstanding spinal issues lasting more than 6 months
  • Prior involvement in a chronic pain program

Who Can Refer You
A referral can be made by completing a referral form by your family physician, and returned via fax at (416) 521-4140
Click here to download a referral form (PDF)

Once we receive your referral:

  • Your referral is screened for appropriateness. If your referral is inappropriate we will tell your referring physician.
  • Referrals are triaged (prioritized) according to urgency. Urgent cases are seen promptly.
  • We will schedule an appointment with the most appropriate consultant, based on the information provided on your referral form.

Please note: Completed diagnostic imaging must be provided in order to set-up a consultation with a neurosurgeon or orthopedic surgeon.

Referral Form:

Assessment, Treatment and Rehabilitation
Using the information you provide on the referral form, we schedule an appointment for you with the most appropriate consultant.
Our team includes:

  • Family physicians with a spine specialty
  • Neurosurgeons
  • Orthopaedic surgeons
  • Neurologist
  • Advanced Practice Physiotherapist
  • Advanced Practice Chiropractor
  • Nurse Practitioner
  • Physiotherapists
  • Occupational therapist
  • Psychologist
  • Kinesiologist
  • Chiropractor (fee)
  • Massage therapist (fee)

You will be advised as to what the best course of treatment may be; this may be surgery, participation in a rehabilitation program or referred back to the care of your family doctor.
Please note: You must provide completed diagnostic imaging to set-up a consultation with a neurosurgeon or orthopedic surgeon.
The physician may also consult an anaesthetist to explore pain control and a neurointerventional radiologist for vertebroplasty procedures.

Our team offers the following programs and services:

  • Individualized and group therapy exercise programs
  • Core stability classes
  • Education sessions
  • Psychological support for emotional, behavioural and cognitive issues
  • Strategies for challenges in activities of daily living
  • Work conditioning
  • Post Partum Health for Backs (fee payable)
  • Golf Conditioning for Backs (fee payable)
  • Functional Abilities Evaluations (fee payable)
  • Kinesiologist support in transitioning exercise program to community

Only a Spine Centre physician can refer you to our rehabilitation program.

Rehabilitation Assessment
Our highly trained physiotherapists complete an individualized assessment using a mechanical diagnosis approach. Treatment will be based on best practices for your condition.

Rehabilitation Programs
Rehabilitation programs can be up to a maximum of 12 weeks in length, with rechecks at 4 week intervals. The program is focused on a self management approach and includes mandatory education sessions. Group exercise classes will focus on core stability, with one-on-on sessions as needed.

Referrals for rehabilitation services from physicians outside the Spine Centre are not accepted.

Hours, Location and Contact Information

Hours of Operation 8 a.m. – 4:30 p.m., Monday to Friday
You can contact our staff by phone, fax or in person:
Phone: (416) 521-4141
Fax: (416) 521-4140
Address: 3rd Floor- 150 Sherway Drive, Toronto ON, M9C 1A5

Frequently Asked Questions:

How do I know if I am an appropriate candidate for the Spine Centre?
Our program is set-up to treat spinal conditions that have lasted 6 months, in other words it is an 'acute' condition. If you have had a neck or back issue that is less than 6 months in duration you may be eligible to be seen at the Spine Centre. Please refer to the referral criteria on our Coming to the Spine Centre page for details. If your spine issues have lasted more than 6 months the Spine Centre program is not best suited to your needs.

How can I be seen at the Spine Centre?
You will need to complete a referral form. This can be completed by your family physician. Once competed ensure that all diagnostic imaging is attached (i.e. MRI and CT) and send this in via fax at (416)521-4140 or mail it in to:
Spine Centre
Trillium Health Partners - Queensway Health Centre
150 Sherway Drive, 3rd Floor
Toronto, ON M9C 1A5

How long does it take to be seen at the Spine Centre?
Once your referral is received, it will be determined if you are an appropriate candidate. Please refer to the referral criteria. The Spine Centre is a popular destination for spine care in Central Ontario, and because of this our wait times are quite significant. Referrals are triaged for urgency, and serious cases are seen promptly.

Which medical specialist will I be seen by at the Spine Centre?
Upon receiving a completed referral form, it will be first determined if you are an appropriate candidate for the Spine Centre. If you are an appropriate candidate the information on your referral form will be used to establish which consultant an appointment will be arranged with.

Can I access physiotherapy services?
Referrals to rehabilitation and physiotherapy services can only be made by Spine Centre physicians. In order to access rehabilitation services you must be seen by a Spine Centre physician who will determine if you are need of rehabilitation.

Stroke Treatment/Prevention

Trillium Health Partners - Mississauga Hospital

Stroke is a medical emergency. Chances of surviving a stroke and achieving full recovery are significantly higher if medical help is sought right away. As a regional stroke centre, Mississauga Hospital's Emergency Centre has staff skilled in identifying and treating stroke patients. If a patient arrives at Trillium's Urgent Care Centre in its Queensway Health Centre facility showing signs of a stroke or stroke-like symptoms, s/he is transferred immediately to Mississauga Hospital's Emergency Centre.

Stroke patients needing admission to hospital are cared for in the Comprehensive Stroke Unit at Trillium Health Partners - Mississauga Hospital.

Comprehensive Stroke Unit
Trillium Health Partners - Mississauga Hospital
Trillium's Comprehensive Stroke Unit (CSU) is a 20-bed unit comprised of 12 acute beds and eight rehabilitation beds. The CSU provides tertiary-level adult stroke care serving the West GTA region. Trillium Health Partners - Mississauga Hospital is one of the top hospitals in Canada for delivering t-PA to acute stroke patients. We have four neurologists who specialize in stroke care as well as an experienced inter-professional stroke team that delivers best practice care. Patients receive acute and rehabilitation care all in one unit eliminating the need to change beds or health care teams.

Regional Secondary Stroke Prevention Clinic
The Regional Secondary Stroke Prevention Clinic at Mississauga Hospital provides quick assessment and access to diagnostic services and treatment for patients at high risk of suffering a stroke. The clinic was developed in conjunction with Trillium's role as the Regional Stroke Centre for the West GTA Stroke Network. The clinic aims to reduce the incidence of stroke through:

  • Early assessment and treatment,
  • Patient and health care provider education on stroke prevention
  • Support and risk factor screening for spouses and family members of stroke patients
  • Medical care and lifestyle changes.

Clinic Hours Monday to Friday, 8:00 a.m. to 5:00 p.m.
A referral to the Stroke Prevention Clinic from a Trillium Emergency Physician is required.

West GTA Stroke Network: