Important Bulletins

Latest Updates on Patient Care Services

Temporary Paediatric Inpatient Changes at Trillium Health Partners

While THP regularly experiences some of the highest patient volumes in the province, the demands on our hospital have increased due to the pandemic. To support our hospital’s growing and urgent capacity needs, GTA hospitals will be temporarily transferring any new paediatric inpatients requiring hospital admission to SickKids. These transfers will help increase capacity in our hospital and ensure that our patients continue to receive the safest care possible.

These changes do not impact outpatient care, the Neonatal Intensive Care Unit (NICU) or access to neonatal care. THP continues to have paediatric expertise across our hospital and the Emergency Departments to ensure the safe care of our paediatric patients. Anyone with emergency medical needs should go to the Credit Valley Hospital or Mississauga Hospital Emergency Department.

We recognize that this will be difficult for some of our patients and we appreciate your understanding. If you have any questions, concerns, or require assistance with personal transportation to SickKids, please speak to your care team.


Update on surgeries and procedures at Trillium Health Partners

THP continues to care for some of the largest volumes of COVID-19 positive patients in the province. In response to the unprecedented numbers of patients seeking care at our hospital as a result of COVID-19, we have had to make temporary changes to our hospital services. To ensure we can continue to deliver safe care during this wave 2 peak of the pandemic, we are focusing on delivering surgery only for situations that are urgent/emergent, life or limb, or where there is a patient risk to postponing surgery. As a regional specialty centre, this includes cardiac, some neurosurgery and most cancer. Patient safety is our priority and we are closely monitoring access to care for people in our community and region. We will be prepared to resume planned activity as soon as possible when the prevalence of COVID-19 has less impact on current capacity pressures.

We are committed to keeping our community updated and will share more information as our plans evolve.


Trillium Health Partners builds temporary Pandemic Response Unit

Trillium Health Partners (THP) has started construction of a temporary Pandemic Response Unit on the grounds of Mississauga Hospital to be able to care for more patients in response to COVID-19. The modular unit is being assembled as part of THP’s COVID-19 Pandemic Response Plan to increase capacity for a potential influx of positive COVID-19 patients that is anticipated in the weeks ahead. Based on Public Health Ontario projections and the experience of others worldwide, THP is preparing over 1000 patient care spaces in the event they are required to care for the community.


Closure of Queensway Urgent Care

Queensway Health Centre’s Urgent Care Centre (UCC) has temporarily closed to maximize acute and critical care space across all THP sites. Patients requiring emergency care are being asked to go to their nearest Emergency Department or call 911.


Cancer Services at Queensway Health Centre temporarily moves to Credit Valley Hospital

As we continue to respond to the COVID-19 situation, Trillium Health Partners is making temporary changes to the location of cancer services to improve our patients’ care experience and create additional capacity.

Beginning April 13, 2020, the following out-patient services will be moving from Queensway Health Centre to the Carlo Fidani Peel Regional Cancer Centre at Credit Valley Hospital:

  • Chemotherapy Treatment
  • Palliative Care
  • Radiation Clinics
  • Medical Oncology Clinics

In addition, some diagnostic imaging appointments (like CT scans) will also move to Credit Valley Hospital. Patients will be contacted by phone prior to their appointments.

Patients will still be able to get medications from the Queensway Health Pharmacentre by calling 416-521-4111, Monday to Friday, 9 a.m. to 5 p.m. to order medications, and request delivery or curb-side pick-up.

Trillium Health Partners are fully committed to protecting our patients, our people and the community we serve.

If you have any questions or concerns about these changes, please call 416-521-4110 or contact Patient Relations at 905-848-7164 or patient.relations@thp.ca.


THP Pharmacentres Available by Phone Only

At this time, all Pharmacentres at Trillium Health Partners will be available by phone only.

We will be dispensing all medications, but with a commitment to physical distancing, we ask that you call to confirm your medication, process your payment and schedule your free delivery or curbside pickup.

Mississauga Hospital’s Pharmacentre:

Phone: 905-848-7599
Hours of Operation:  Monday-Friday, 9 a.m. - 5 p.m.
Closed Saturday, Sunday, and Holidays

Credit Valley Hospital’s Guru Nanak Dev Pharmacentre:

Phone Number: 905-813-3970
Hours of Operation:  Monday-Friday, 9 a.m. - 6 p.m.
Closed Saturday, Sunday, and Holidays

Queensway Health Centre’s Pharmacentre:

Phone Number: 416-521-4111
Hours of Operation:  Monday-Friday, 9 a.m. - 5 p.m.
Closed Saturday, Sunday, and Holidays

Thank you for your patience and understanding during this unprecedented time.


To Our Diagnostic Imaging Patients and Providers:

Due to the COVID-19 pandemic, Trillium Health Partners is updating our Diagnostic Imaging Services to protect our patients and staff. For details, please visit Diagnostic Imaging page »


Designated Hospital Entrances

For your safety, patients are being asked to enter through designated entrances, which will be staffed by screeners who will conduct a short verbal health assessment survey. Please refer to the maps below for information on how to access our facilities: