Update to THP's Visitor Policy

Following Ontario’s Three-Step Roadmap to Reopen, THP is making changes to the visitor policy to gradually and safely welcome more visitors in our hospitals.

Each patient is allowed 1 daily scheduled visit for a maximum of 2 hours during visiting hours: 10 am – 10 pm. Any 2 essential visitors* can visit at the same time during the scheduled visit.

THP strongly encourages all essential visitors to have had their COVID-19 vaccination to help protect our patients, volunteers, staff and visitors from COVID-19 infection.

* Essential visitors are individuals who are chosen by the patient (or substitute decision-makers of incapable patients) as persons who provide direct support to the patient (e.g., feeding, mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity and assistance in decision-making).

Essential visitors must follow all infection prevention and control measures. Visit Entering Trillium Health Partners (THP) as an Essential Visitor to learn about how you can partner with us to help reduce the spread of infections.

Some exceptions to the general inpatient visitor policy apply for Specific Patient Populations . For more information on inpatient visiting, click Visiting an Inpatient at THP below.

For patients going to an outpatient clinic or the Emergency Department, visitors are generally not allowed due to the lack of space available to maintain a physical distance of 2 meters. One essential visitor is allowed if the patient:

  • Belongs to a specific patient population (more information below in Specific Patient Populations Allowing Additional Essential Visitors);
  • Needs accommodations as per the Accessibility for Ontarians with Disabilities Act (AODA);
  • Needs support for cognitive, communication, mobility, emotional or other care needs that cannot be managed by staff or through virtual means; or
  • The patient is receiving a life-altering diagnosis.

For more information on visiting an outpatient clinic or the Emergency Department, click Visiting THP’s Outpatient Clinics or the Emergency Department below.

THP has an online self-screening tool for patients and essential visitors:
Screening Tool
For information on how to use the tool before coming to the hospital or while you wait in line, visit THP’s Online Self-Screening Tool for Patients and Essential Visitors

Gift Giving to Patients

We understand that you may want to give a gift to a patient. Please bring any gifts during your scheduled visiting appointment. In special circumstances, you can coordinate a gift drop off with the patient’s clinical unit. Otherwise, THP cannot accept gifts for patients at this time due to increased infection prevention and control measures.

You can also coordinate a gift through the hospital Gift Shop by telephone or email.  Please see the online Gift Shop Catalogue for details. Please note, gifts cannot be picked up in the hospital unless it is during a scheduled visit.

During a scheduled visit, you may also bring food for your loved one. Please note, you cannot heat or keep food in a fridge at the hospital, and you must remove all perishable food (including containers) from the patient’s room at the end of the visit. If a patient requires food from home for medical reasons, please arrange food drop off with the patient’s clinical team.

We ask that you kindly do not bring any flowers or plants to the hospital. Infection prevention and control guidelines strongly discourage plants and/or flowers in patient rooms to prevent the transmission of infectious bacteria. Please only leave the patient’s essential belongings in the room to keep patient rooms clean and clutter-free.

Guidelines for all Essential Visitors

Please follow THP’s visitor guidelines at all times to keep everyone within the hospital and the community safe from the spread of COVID-19. Visit Entering Trillium Health Partners (THP) as an Essential Visitor to learn about how you can partner with us to help reduce the spread of infections.

All visitors must:

  • Pass a COVID-19 screening assessment by answering symptom questions as accurately as possible, including confirming you have:
    • No symptoms of COVID-19
    • No close contact with a confirmed COVID-19 positive case
    • Not travelled outside Canada within the last 14 days and have not been advised to quarantine per federal quarantine requirements
    • Not been told to stay home by a healthcare provider or public health
    • Not received a COVID-19 exposure alert on COVID Alert App within the last 14 days
  • Wear a mask at all times. Visitors may wear their own 3-layered masks when in the hospital, as long as it is not dirty. A mask will also be provided to all essential visitors to wear while they are in the hospital. Please click here for a list of THP-approved masks.
  • Wash or sanitize hands frequently
  • Sign in and sign out at the unit/department for the purpose of contact tracing
  • Maintain a physical distance of at least 2 metres
  • Stay at the patient’s bedside and do not visit other clinical or common areas, except to use a public bathroom
  • Be 14 years of age or older, unless an exception has been granted

If a visitor becomes unwell after leaving the hospital, they must contact the unit/department they visited, as well as their health care provider or Telehealth Ontario.

If a visitor develops COVID-like symptoms or/and tests positive for COVID-19 within 14 days of visiting the hospital, they must contact the unit they visited. Reporting COVID-like symptoms or a positive test helps us conduct contact tracing and determine if inpatient and staff testing is required. Reporting keeps everyone safe and could help save lives.

It is important to follow all visiting guidelines to help keep all patients, staff and visitors safe. Failure to follow the visiting guidelines may result in certain visitors being no longer able to visit. Virtual visits can be coordinated by contacting the patient's clinical unit.

The COVID-19 vaccine is the best protection against the virus. We strongly encourage everyone who is eligible to get vaccinated as soon as possible to help protect yourself, your loved ones and your community.

Please note: THP makes changes to its visitor policy as the COVID-19 pandemic continues to evolve. We may need to reduce the number of visitors/visits at any time in order to keep our patients, visitors, staff and the community safe.

  • Each patient is allowed 1 daily scheduled visit for a maximum of 2 hours during visiting hours: 10 am – 10 pm.
  • Any 2 essential visitors can visit at the same time during the scheduled appointment.
  • Some exceptions apply for Specific Patient Populations.
  • Daily visiting appointments must be scheduled in advance with the unit’s clinical team. There should be one family member coordinating the visits for all essential visitors.

THP changes the number of visitors/visits allowed based on the number of COVID-19 cases in the hospital and community, as well as government and public health guidance. Visiting restrictions will remain in place until public health has declared that the pandemic is under control.

Visit Entering Trillium Health Partners (THP) as an Essential Visitor to learn about how you can partner with us to help reduce the spread of COVID-19.

Please note: THP makes changes to its visitor policy as the COVID-19 pandemic continues to evolve. We may need to reduce the number of visitors/visits at any time in order to keep our patients, visitors, staff and the community safe.

For patients going to an outpatient clinic or the Emergency Department, visitors are generally not allowed unless the patient:

  • Belongs to a specific patient population (more information below in Specific Patient Populations Allowing Additional Essential Visitors);
  • Needs accommodations as per the Accessibility for Ontarians with Disabilities Act (AODA);
  • Needs support for cognitive, communication, mobility, emotional or other care needs that cannot be managed by staff or through virtual means; or
  • The patient is receiving a life-altering diagnosis.

Please note: THP makes changes to its visitor policy as the COVID-19 pandemic continues to evolve. We may need to reduce the number of visitors/visits at any time in order to keep our patients, visitors, staff and the community safe.

THP may need to reduce the number of essential visitors/visits at any time in order to keep our patients, visitors, staff and the community safe.

The table below lists the number of essential visitors and frequency of visits allowed for specific patient populations:

Patient Population

Number & Frequency of Visits Permitted at THP

Patients who are actively dying with a prognosis of 48-72 hours to live (including patients with COVID-19)

  • 2 essential visitors at a time
  • Unlimited length of visit
  • 1 additional person who is a spiritual leader may also be present

Palliative Care Patients – Prognosis of less than 2 months

  • Daily scheduled visits for a maximum 4 hours within visiting hours
  • Maximum 2 essential visitors per day. May visit together.

Labour and Post-Partum Patients

  • 2 essential visitors may be present during labour and birth
  • After birth, 1 essential visitor for duration of hospitalization
  • Unlimited length of visit
  • No children or siblings

NICU Patients

  • 2 essential visitors at a time
  • Unlimited length of visit
  • No children or siblings

Paediatric Patients

  • 2 essential visitors at a time during visiting hours (10 am to 10 pm)
  • 1 essential visitor after visiting hours (10 pm to 10 am)
  • Unlimited length of visit
  • No children or siblings

Patients at Moir Family Centre CCC

  • 2 essential visitors at a time
  • Daily scheduled visits for a maximum of 4 hours within visiting hours

Patients undergoing surgery that requires inpatient admission

  • 1 essential visitor for a pre-operative and post-operative visit (same essential visitor)
  • Length of visit dependent on timing of surgery

As the province moves through the Three-Step Roadmap to Reopen, there will be ongoing changes to the temporary essential visitor guidelines. For the most up-to-date information, please visit: Visiting THP & Connecting with Patients.

Essential visitors are those individuals who are chosen by the patient (or substitute decision-makers of patients) as persons who provide direct support to the patient (e.g., feeding, mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity and assistance in decision-making). Only essential visitors are permitted to visit under this policy.

The COVID-19 vaccine is the best protection against the virus. While we strongly encourage everyone who is eligible to get vaccinated as soon as possible to help protect yourself, your loved ones and your community, at this time you may visit patients if you are not vaccinated. For the protection of all patients, please always follow public health guidance by wearing a mask, washing your hands and maintaining a physical distance of at least 2 metres.

As much as possible, THP’s visitor policy will follow Ontario’s Three-Step Roadmap to Reopen. Depending on COVID-19 cases in the community and local hospital conditions, we may need to make changes that are different from the provincial guidelines. The number of visitors allowed will be posted on our website page: Visiting THP & Connecting with Patients.

  • Anyone who has the following signs or symptoms: Fever, cough, difficulty breathing, difficulty swallowing, sore throat, runny nose, loss of taste or smell, nausea, vomiting, diarrhea, muscle aches
  • Anyone who is known or suspected to be COVID-19 positive and has not been cleared by Public Health
  • Anyone who is a contact of a known COVID-19 positive person and has not been cleared by Public Health
  • Anyone who has been told to stay home by a healthcare provider or public health
  • Anyone who has received a COVID-19 exposure alert on the COVID Alert App within the last 14 days

Yes. Before you come to the hospital or while you wait in line, you can use THP's online self-screening tool: https://screening.thp.ca

If you do not wish to use the tool, you can continue waiting in line to be screened in-person at the entrance.

No. Each patient can only schedule 1 visiting appointment. Any 2 essential visitors can visit together during the same scheduled appointment.  They cannot schedule 2 separate visits on the same day.

The hospital has taken steps to maximize the safety and well-being of everyone during COVID-19, including:

  • Limiting the number of people who enter the hospital and are present at any given time;
  • Screening visitors for symptoms at entrances;
  • Requiring use of masks (and other personal protective equipment, if needed); and
  • Putting physical distancing measures in place.

Visitors must:

  • Pre-book their visit time with the clinical unit. (We encourage one person to coordinate all visiting appointments for the patient.)
  • Pass screening for symptoms at the hospital’s entrance or THP’s online self-screening tool
  • Wear a mask at all times
  • Practice hand washing and physical distancing
  • Stay at the patient’s bedside at all times, except to use a public bathroom. Visiting common areas or other clinical areas is not allowed.

It is important to follow all visiting guidelines to help keep all patients, staff and visitors safe. Failure to follow the visiting guidelines may result in certain visitors being no longer able to visit. Virtual visits can be coordinated by contacting the patient’s clinical unit.

The COVID-19 vaccine is the best protection against the virus. We strongly encourage everyone who is eligible to get vaccinated as soon as possible to help protect yourself, your loved ones and your community.

Yes, additional essential visitors are allowed for some patient populations. For more information on these patient populations and the number of additional essential visitors and visits allowed for each group, please go to: Visiting THP & Connecting with Patients.

Visitors are generally not allowed to accompany patients in the Emergency Department or in outpatient clinics due to the lack of space available to maintain a physical distance of 2 meters. Limited exceptions apply. For more information, please see Specific Patient Populations Allowing Additional Essential Visitors/Visits.

Visitors will be asked to leave and return when the patient is ready for pick up.

Visitors may wear their own 3-layered masks when in the hospital, as long it is not dirty. Masks must be kept on for the whole visit. Please click here for a list of THP-approved masks.

THP changes the number of visitors/visits allowed based on the number of COVID-19 cases in the hospital and community, as well as government and public health guidance. Some visiting restrictions will remain in place until public health has declared that the pandemic is under control.

Please speak with the unit manager. You can also contact Patient Relations at (905) 848-7164 or Patient.Relations@thp.ca.

No, anyone with symptoms or who is currently COVID-19 positive should be self-isolating at home and should not visit the hospital. Symptoms will be screened at the hospital entrance and visitors that fail screening will be asked to leave the hospital.

If a visitor develops COVID-like symptoms or/and tests positive for COVID-19 within 14 days of visiting the hospital, they must contact the unit/department they visited. Reporting COVID-like symptoms or a positive test helps us conduct contact tracing and determine if inpatient and staff testing is required. Reporting keep everyone safe and could help save lives.

We know that one of the most important relationships is the one between people and their families and friends. As a result, we have a number of supports available, including free WiFi, phone and TV services, and enabling virtual visits with patients and family members through THP’s iPads.

Yes. THP is able to help coordinate virtual visits with patients and family members through THP iPads.  To request/book a virtual visit, please contact the patient’s clinical unit.

Please contact the unit’s charge nurse or manager to request a visit for a child under the age of 14. If allowed, the child will be counted as one of the patient’s essential visitors during the booked appointment. Children under the age of 14 must visit with an adult.

THP has a dedicated contact tracing team that works with Peel Public Health to contact visitors that may have been exposed to COVID-19. To help with contact tracing efforts, all visitors must sign in before entering the unit.

Units have a schedule to ensure that visiting times allow for appropriate physical distancing to prevent the spread of illness and ensure the safety of patients, staff and the community.

Essential belongings include items such as:

  • Eyeglasses
  • Hearing aids
  • Electronic devices
  • Clothing and intimates
  • Personal hygiene items
  • Books or magazines

At this time, the hospital is not able to heat up food or keep food in a fridge. Only food that does not require refrigeration can be left at the bedside.

If you have additional questions, please contact the patient’s clinical team.

THP has an online self-screening tool for patients and essential visitors: https://screening.thp.ca.

This tool will help speed up the screening process, while holding everyone responsible for monitoring their symptoms before entering the hospital.

To learn how to use THP's online self-screening tool, please see the User Guide below.

We understand this tool may not be for everyone and we will continue to offer in-person screening for symptoms of COVID-19. If you are experiencing technical difficulties with the tool, please come to the hospital to be screened in-person. We encourage you to provide any feedback regarding your experience using the tool with a screener to help us make improvements.

User Guide for Patients and Visitors:

THP's Online Self-Screening Tool

Before you come to the hospital or while you wait in line, you can use THP's online self-screening tool. If you do not wish to use the tool, you can continue waiting in line to be screened in-person at the entrance.


Follow these steps to use the self-screening tool:


  1. Go to the Login Page on either your computer, iPhone or Android smartphone:
  2. Enter your contact information and read the self-screening terms outlined.
  3. If you accept the terms, you will be asked a series of screening questions.
  4. Once you complete the screening questions, you will be informed if you can safely come to THP at this time.
If you passed screening: Please show your phone to screeners as confirmation that you passed screening.
If you failed screening: Follow the steps as outlined in the tool. To keep everyone safe, you may not be able to come to the hospital at this time.

Thank you for your patience and understanding as we continue to prioritize the health and safety of everyone, while preventing the spread of COVID-19.

Frequently Asked Questions about THP’s Online Self-Screening Tool for Patients and Essential Visitors

As people continue coming to the hospital, this tool will enhance the screening process by improving our ability to ensure the health and safety of all those who enter the hospital. It also allows faster access for scheduled visits.

Before you come to the hospital or while you wait in line, please enter https://screening.thp.ca into your browser. You will be asked a series of COVID-19 symptom questions and, once complete, you will be informed if you can safely come to the hospital.

If you pass screening, you will be required to show this confirmation to the screeners at the hospital entrance. All visitors that fail screening will not be able to attend their scheduled visit. If you are a patient and fail screening, you will have to follow the steps outlined in the tool. You may not be able to come to the hospital at this time.

We understand that not everyone can use this tool, and visitors that do not wish to use the tool will follow the current process of waiting in line to be screened in-person.

If you’re having technical difficulties with the online self-screening tool, please come to the hospital and you will be screened in-person at the hospital entrance. Please let the screener know that you tried to use the tool, and explain what problems you encountered.

No. Screening measures are a mandatory, preventative effort to prevent the spread of COVID-19. Everyone entering the hospital must be screened, either in-person or by completing the online self-screening tool and showing confirmation at the entrance.

If you are a patient and fail screening within the tool, the results page of the tool will inform you of what to do next. All patients requiring emergency care will be permitted to come to the hospital. Patients who have a scheduled non-emergency appointment will be directed to speak with a screener, who will contact the clinic/unit for further direction.

You will need a device such as a smartphone, computer or tablet. You can complete this tool before you come to the hospital or while you wait in line for screening at the entrance. At the hospital entrance, you will need to show proof that you passed screening, through a picture or screenshot.

An internet connection is required to use the online self-screening tool. If you don’t have data on your phone or other device, you will not be able to use the tool and will be screened in-person at the hospital entrance.

The process is quick and should take no more than 3 minutes to complete. If you save the link to your phone or other device by bookmarking it, you can also access it instantly every time you need it.

The online self-screening tool is valid for 14 hours and the confirmation of a passed screening result can be used at any point during that timeframe.

We expect COVID-19 to be prevalent for quite some time, and this process will help improve our screening capabilities long-term. This tool also reinforces personal accountability by every patient and visitor to continue to self-monitor for symptoms during this pandemic.

While we strongly advise that patients and visitors do not come in and out of the hospital, the online self-screening tool can be completed once daily and is valid for 14 hours. If you need to step out of the hospital, you can display the screenshot of completion to the screeners at the hospital entrance when you return.

You will be asked to provide your first and last name, and answer all of the COVID-19 symptom questions truthfully.

No. At this time, we only accept proof from our screening tool to ensure standardization of our screening practices. We will continue to assess other options for the future.

During COVID-19, patients are being asked to enter through designated entrances, which will be staffed by screeners who will conduct a short verbal health assessment survey. Please refer to the maps below for information on how to access our facilities:

Please note that the Mississauga Hospital's south-east parking lot has re-opened for patients and visitors. The lot can be accessed from Bronte College Ct. For more information on patient and visitor parking across all sites at THP, please click here for parking maps.

For the health and safety of THP patients, staff, visitors and the community, masks must be worn at all times. Visitors can wear their own 3-layered masks when in the hospital, as long as it is not dirty. A mask will also be provided to all visitors when they are in the hospital.

Please click here for a list of THP-approved masks.

Thank you for your patience and understanding as we respond to COVID-19.

We know that one of the most important relationships is the one between people and their families and friends. We offer the following support to help patients stay connected with their loved ones:

Wi-Fi

Please note: access may sometimes be limited due to high volume of users. Please select “THP_Patient_WiFi” from network settings.

TV & Phone

Please use these free services, where available.

Staying in Touch

Patients can stay in touch with friends and families through their own personal devices or bedside phones (where available), which are now free of charge. If you wish to contact a patient and know the room number, please call:

  • Mississauga Hospital (905) 848-7123
  • Credit Valley Hospital (905) 813-1111

Otherwise, please call:

  • Mississauga Hospital (main switchboard): (905) 848-7100
  • Credit Valley Hospital (main switchboard): (905) 813-2200

If a patient does not have access to a personal device or bedside phone, other arrangements may be available. Please speak with the patient’s clinical team. You may also contact Patient Relations: (905) 848-7164 or Patient.Relations@thp.ca.

Bedside Basics

Essential visitors are required to bring the patient’s essential belongings. This includes items such as:

  • Eyeglasses
  • Hearing aids
  • Electronic devices
  • Clothing and intimates
  • Personal hygiene items
  • Books and magazines

If you have any questions, please contact the patient’s clinical team.

Thank you for your patience and understanding as we respond to COVID-19.