Update to THP’s Visitor Policy

Scheduled Visits Only

All visits must be scheduled in advance with the unit’s clinical team.

For a list of units currently scheduling visitors, please visit Units Currently Scheduling Visitors  header on this page.

Online Self-Screening Tool

Visitors will have the option to use the online self-screening tool prior to coming to the hospital or while they wait in line.  While using this tool, visitors will complete a series of COVID-19 symptom questions to show that they have met the screening requirements before entering the hospital.

For more information: Self-Screening Tool Instructions  | Designated Visitor Entrances 

Visiting Hours

1 - 10 p.m.

Visiting Time Duration

Maximum of 2 hours

Visiting Frequency

Only one visitor can visit per day, and the patient can have a maximum of 2 visits per week.
During the patient’s stay at THP, they can have a maximum of two different visitors.
If a patient is transferred from one unit to another while at THP, the patient’s visiting frequency may change depending on the unit. For more information about each unit’s visiting frequency: Units Currently Scheduling Visitors 

During Visit

Visitors must pass THP’s screening assessment (no symptoms of COVID-19, no close contact with a confirmed COVID-19 positive case and no traveling outside of Canada within the last 14 days), wear a mask at all times (for more information, see Mandatory Masking Policy ), wash or sanitize hands frequently, maintain a physical distance of 2 metres and remain at the patient’s bedside at all times.

Please bring the patient’s essential belongings – you will no longer need to give these items to Patient Relations. This includes items such as eyeglasses, hearing aids, electronic devices, clothing and intimates, etc.

Visitors can bring food for patients, as long as it does not need to be warmed up and will be disposed following the visit.

 

Recent Travel Outside of Canada

If you have travelled outside of Canada within the last 14 days, you cannot visit the hospital. This also applies for those who have been given exceptions from the Federal Government to attend work within 14 days of travelling. If you have any questions or concerns, please contact the unit’s clinical team.

 

Thank you for your patience as we are working hard to find a balance between increasing family presence while also protecting our patients, staff and the community we serve from COVID-19.

This list will be updated on an ongoing basis to allow more visitors into the hospital in the safest way possible.

Visitors permitted to support the following patients Number of visitors permitted at THP
NICU patients and patients under 18 1 visitor
Women in labour and postpartum 1 visitor
Patients at the end of life who are actively dying 2 visitors and a Spiritual Leader
Patients who are in critical condition and unstable 1 visitor daily
Patients who are having high risk surgery 1 visitor permitted pre and post-surgery
Ambulatory Care Clinic patients requiring additional support for cognitive, language or mobility needs 1 visitor
Moir Family Centre Complex Continuing Care patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Reactivation Care Centre (Humber) patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Mississauga Hospital Units: Number of visitors permitted at THP
Unit CSICU patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
ICU patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 1J – Ortho patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 2B1 - Surgery patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 2B2 - Surgery patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 2C – CARU (Cardiology) patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 2D-CSSU patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 2G-CCU patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 2J – CVU patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 3A Medicine patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 3A – Comprehensive Stroke patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 3J NSSCU (Neuro) patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 4B Medicine patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 4C Medicine patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 4D Medicine patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 4J – Neurosurgery patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 4J – Surgical Spine patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 5C – Rehab patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Credit Valley Hospital Units: Number of visitors permitted at THP
ICU patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 0A patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 1A – Surgery patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 1B Medicine patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 1C Medicine patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 2A – Adult Medicine patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 2B Medicine 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 2C Medicine patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 3G – CCU patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)
Unit 3B Cardiology patients 2 visitors per patient during their stay,
but 1 visitor at a time (scheduled visits by unit)

If your loved one does not fall into a category above, you will not be able to visit at this time. However, you may submit an appeal for the decision to be reconsidered based on the circumstance. For more information, please contact Patient Relations at (905) 848-7164, or Patient.Relations@thp.ca.

Providing patients and visitors with masks is an additional precaution THP is taking to ensure patients, staff and professional staff are protected.

Thank you for your patience and understanding as we respond to COVID-19.

During COVID-19 patients are being asked to enter through designated entrances, which will be staffed by screeners who will conduct a short verbal health assessment survey. Please refer to the maps below for information on how to access our facilities:

Please note that the Mississauga Hospital's south-east parking lot has re-opened for patients and visitors. The lot can be accessed from Bronte College Ct. For more information on patient and visitor parking across all sites at THP, please click here for parking maps.

THP is gradually welcoming visitors back into the hospital in the safest way possible, with limitations. We have updated our visiting guidelines to reflect this approach, which can be found at the top of this page.

As part of THP’s gradual approach to welcoming visitors back into the hospital, changes to our visiting guidelines will be posted on our website on an ongoing basis.

A visitor is defined broadly as any person who is entering the hospital to be physically present with a patient. Visitors may include, but are not limited to, family members, care partners, caregivers, support persons, and friends.

At this time, patients or the substitute decision-makers of incapable patients will identify two visitors who can visit the patient during their hospitalization.

Anyone who has the following signs or symptoms:

  • Fever, cough, difficulty breathing, difficulty swallowing, sore throat, runny nose, loss of taste or smell, nausea, vomiting, diarrhea;
  • Known or suspected COVID-19 positive and has not been cleared by Public Health;
  • Anyone who is a contact of a known COVID-19 positive person who has not been cleared by Public Health.

Essential belongings include items such as eyeglasses, hearing aids, phone/iPad and accessories, clothing and intimates and books or magazines for the patient; only food that does not require heating or refrigeration can be brought in; at the end of the visit any remaining food must be taken home.

If you have additional questions, please contact Patient Relations Office at (905) 848-7164 or Patient.Relations@thp.ca.

Yes, the hospital has taken  measures to ensure the safety and well-being of everyone during COVID-19, including:

  • Limiting the number of people who enter the hospital and are present at any given time
  • Screening visitors for symptoms at entrances;
  • Requiring use of  masks and appropriate personal protective equipment; and
  • Putting physical distancing measures in place.

Visitors must: pass screening for symptoms at the hospital’s entrance, wear a mask at all times, practice hand hygiene and physical distancing, and remain at the patient’s bedside at all times. Visiting common areas or other clinical areas is not permitted.

Visitors may wear their own masks when entering the hospital, but will be asked to replace it with a Level 1 mask. Visitors will be asked to wash their hands before putting on the mask. Masks must be kept on for the duration of the visit.

Increasing visitor access requires a thoughtful and gradual reintegration of visitors into the hospital. This approach will allow us to increase or decrease visitor access in response to COVID-19 conditions.

We cannot predict how long the restrictions will be in place as our top priority is ensuring the safety of our patients, staff and the community.

No, visitors cannot substitute another person to take their place if they are not able to visit. Only the two identified visitors are allowed to visit.

THP continues to have a visitors’ appeals process in place for patients or families who are requesting an exception to the visitor policy. For more information on this, please contact Patient Relations at (905) 848-7164, or Patient.Relations@thp.ca

No, anyone with symptoms or who is currently COVID-19 positive should be self-isolating at home and should not visit the hospital. Symptoms will be screened at the hospital entrance and visitors that do not pass will be asked to leave the hospital.

We know that one of the most important relationships is the one between people and their families and friends. As a result, we have implemented a number of supports including free WiFi, phone and TV services, coordinating the delivery of basic need items such as clothes, cellphone, toothbrush and facilitating virtual visits with patients and family members through THP’s iPads.

The unit’s charge nurse or manager should be contacted if there is a request for a visitor under the age of 18. If permitted, the child will be counted towards the 2 visitor limit. Children under the age of 14 must be accompanied by an adult.

THP has a dedicated contact tracing team, who will contact visitors that may have been exposed to COVID-19. To facilitate contact tracing efforts, all visitors must sign-in before entering the unit.

Units are implementing a schedule to ensure that visiting times are scattered to allow for appropriate physical distancing to prevent the spread of illness and ensure the safety of patients, staff and the community.

THP has implemented an online self-screening tool for visitors: https://visitors.thp.ca.

As more visitors gradually enter the hospital, the new tool will enhance the screening process by allowing for quicker access to scheduled visits while continuing to prioritize the health and safety of all

To learn how to use THP’s new online self-screening tool, please reference the User Guide below.

We understand this tool may not be for everyone and we will continue to offer in-person screening for symptoms of COVID-19.

If you are experiencing technical difficulties with the tool, please come to the hospital to be screened in-person. We encourage you to relay any feedback regarding your experience using the tool with a screener for quality assurance.

User Guide for Visitors:

THP’s Online Self-Screening Tool

Before you come to the hospital or while you wait in line, you can use THP’s new online self-screening tool. If you do not wish to use the tool, you can continue waiting in line to be screened in-person at the entrance.

Follow these steps to use the self-screening tool:


  1. Go to the Login Page on either your computer, iPhone or Android:
  2. Enter your contact information and read the visitor and self-screening terms outlined:
    first screen will show basic info, terms of use, and form fields for first and last name
  3. If you accept the terms, you will be asked a series of screening questions.
    For the safety of everyone, please answer all questions truthfully:
    next screen will have numer of questions, and yes/no buttons to answer those questions
  4. Once you submit your answers, a screen will pop up to indicate if you can safely visit THP at this time.
If you passed screening: Please show your phone to screeners as confirmation that you passed screening.
If you failed screening: Please return home, contact the clinical team to inform them you won’t be visiting and contact your family physician and/or complete Ontario.ca’s COVID-19 Assessment Tool.

Thank you for your patience and understanding as we balance the importance of family presence with protecting THP patients, staff and the community we serve during COVID-19.

Frequently Asked Questions about THP’s Online Self-Screening Tool for Visitors

As Trillium Health Partners (THP) continues to gradually welcome more visitors into the hospital, this new tool will enhance the screening process by improving our ability to ensure the health and safety of all those who enter the hospital and over time; it will allow faster access for scheduled visits.

This online tool asks a series of COVID-19 symptom questions. Once you have responded to each question, the tool will indicate whether you are able to safely enter the hospital or not. You will be required to show this confirmation to the screeners at the hospital entrance upon entry.

Before you come to the hospital or while you wait in line for your scheduled visit, please enter https://visitors.thp.ca into your browser to complete the online self-screening tool. If you have answered all the questions and passed screening, please show confirmation of the result to the screeners at the hospital entrance. You can bookmark this link on your phone or computer for future use.

We understand that not all visitors can use this tool, and visitors that do not wish to use the tool will follow the current process of waiting in line to be screened in-person.

If you’re having technical difficulties with the online self-screening tool, please come to the hospital and you will be screened in-person at the hospital entrance. Please let the screener know that you tried to use the tool, and explain what difficulties you encountered.

No. Screening measures are a mandatory, preventative effort to prevent the spread of COVID-19. Visitors must be screened, either in-person or by completing the online self-screening tool and showing confirmation at the entrance.

You will need a device such as a smartphone, computer or tablet. You can complete this tool before you come to the hospital or while you wait in line for screening at the entrance. At the hospital entrance, you will need to show confirmation that you passed screening, through a picture or screenshot.

An internet connection is required to use the online self-screening tool. If you don’t have data on your phone or other device, you will not be able to use the tool and will be screened in-person at the hospital entrance.

The process is quick and should take no more than 3 minutes to complete. If you save the link to your phone or other device by bookmarking it, you can also access it instantly every time you need it.

The online self-screening tool is valid for 14 hours and the confirmation of a passed screening result can be used at any point during that timeframe.

We expect COVID-19 to be prevalent for quite some time, and this new process will help improve our screening capabilities long-term. This tool also reinforces personal accountability by every visitor to continue to self-monitor for symptoms during this pandemic.

While we strongly advise that visitors do not come in and out of the hospital, the online self-screening tool can be completed one time daily and is valid for 14 hours. If you need to step out of the hospital, you can display the screenshot of completion to the screeners at the hospital entrance when you return.

If you do not have your device or a screenshot, you will be required to re-answer the screening questions. Like our existing process, you will be asked screening questions in-person at the hospital entrance.

You will be asked to provide your first and last name, and answer all of the COVID-19 symptom questions truthfully.

No. At this time, we only accept confirmation from our new screening tool to ensure standardization of our screening protocol. We will continue to assess other options for the future.

We know that one of the most important relationships is the one between people and their families and friends. We offer the following support to help patients stay connected with their loved ones:

Wi-Fi

Please note: access may sometimes be limited due to high volume of users. Please select “THP_Patient_WiFi” from network settings.

TV & Phone

Please use these free services where available.

Staying in Touch

Patients can stay in touch with friends and families through their own personal devices or bedside phones (where available) which are now free of charge. If you wish to contact a patient and know the room number, please call:

  • Mississauga Hospital (905) 848-7123
  • Credit Valley Hospital (905) 813-1111

Otherwise, please call:

  • Mississauga Hospital (main switchboard): (905) 848-7100
  • Credit Valley Hospital (main switchboard): (905) 813-2200

If a patient does not have access to a personal device or bedside phone, other arrangements may be available through Patient Relations: 905.848.7164, Patient.Relations@thp.ca.

Bedside Basics

If a patient needs something from home like clothes, toothbrush or cellphone, talk to your care team to coordinate.

Thank you for your patience and understanding as we respond to COVID-19.